Assistant Housekeeping Manager

Job Category

Job Profile

Job Title

Department

Compensation Range

The Compensation Range is the span between the minimum and maximum base salary for a position. The midpoint of the range is approximately halfway between the minimum and the maximum and represents an employee that possesses full job knowledge, qualifications and experience for the position. In the normal course, employees will be hired, transferred or promoted between the minimum and midpoint of the salary range for a job.

Posting End Date

Note: Applications will be accepted until 11:59 PM on the Posting End Date.

Job End Date

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

The Assistant Housekeeping Manager is primarily responsible for administration, recruitment and training on department operational procedures. This role develops, analyzes and implements policies to ensure efficient workflow. The Assistant Housekeeping Manager manages housekeeping services and operations for C&A, supporting leadership through research, reports, schedules and coordination of cleaning projects. This role makes decisions on day to day operations and directs the work of Head Hotel Service Workers and Hotel Service Worker at multiple hotel buildings. The Assistant Housekeeping Manager coordinates recruitment and makes employment offers. This role is expected to work weekends and evening hours and serves as the interim Housekeeping Manager during absences or vacation. Additionally, this role may be required to be available for after-hours emergencies.

Organizational Status
Reports to the Housekeeping Manager, C&A, and acts as a member of the Accommodation Team. Works collaboratively with the Front Office staff and Building Services staff. Manages a team consisting of Head, Hotel Service Workers and Hotel Service Workers. Works collectively with colleagues across SHCS and other UBC Departments.

Work Performed

• Directs large-scale building projects such as floor care, meeting space / lobby / building parameter cleaning, furniture replacement, and housekeeping work provided by contract service providers such as window washing and vent cleaning. Implements procedures to coordinate the closing and reopening of common areas and guestroom floors pre- and post- renovation. Assigns, ensures that soft preventative and corrective maintenance programs are completed within the established time frame, and inspects areas for completion. Recommends new projects to the Housekeeping Manager.

• Upholds high quality control standards in hotel areas. Compiles data from overall inspections conducted by the Head Hotel Service Workers. Analyzes, reports and recommends corrective measures to address service or quality concerns to the Housekeeping Manager.

• Assists the Housekeeping Manager with the management of team of Head Hotel Service Workers and Hotel Service Workers. Monitors employee performance and provides timely and constructive feedback. Prepares and delivers annual employee performance reviews. Coordinates the recruitment of new employees, including resume screening, interviewing, making offers of employment and submitting hiring documentation to Human Resources.

• Leads classroom onboarding and mandatory Workplace Learning training courses for new hires. Schedules and hosts new and annual refreshment courses. Ensures employees work in a correct safe manner, in accordance with a UBC and WorkSafe BC safety standards, practices and procedures.

• In consultation with Housekeeping Manager, develops, analyzes and implements new or adjusted policies and procedures to enhance efficient workflow and maximize productivity.

• Ensures procedures are established and followed to maintain the security of all master key cards and/or individual keys used for equipment, storage, and access to rooms and buildings.

• Supports Head Hotel Service Workers with elevated guest concerns that require managerial attention. Liaises with managers from other departments to develop action plans and ensure follow-up. Works collaboratively with the Front Office Manager and determines the level of service recovery needed to resolve guest concerns.

• Participates in the procurement of non-regulatory items such as renovation materials and large hotel furniture / fixtures. Researches and prepares price quotation, vendor information and liaises with the procurement team on final selections. Approves purchases up to the point of requiring a purchase order. Supervises the delivery of supplies and ensures that billing is settled correctly.

• Approves overtime hours based on daily operational needs. Shares the responsibility of troubleshooting payroll inaccuracies and payroll approval with the Housekeeping Manager.

• Ensures appropriate recording, tracking and management of lost and found articles in accordance with departmental policy, including their return or disposal.

• Coordinates efforts related to sustainability initiatives. Identifies and recommends opportunities for improvement to the Housekeeping Manager.

• Serves as the interim Housekeeping Manager during absences or vacation. The Housekeeping Manager and the Assistant Housekeeping Manager will follow staggered schedules to provide ongoing management presence.

• Completes other tasks as assigned, in keeping with the qualifications and requirements of the position.

Consequence of Error/Judgement
Errors in judgment could result in unnecessary expenditures due to over-staffing, higher costs for increased repairs or maintenance, losses from injury to staff or campus guests, and could lead to labor relations conflicts. Failure to train and motivate staff could result in lost productivity, low morale, and poor performance among employees, contributing to reduced customer satisfaction and a potential loss of business. Failure to ensure the safekeeping of keys could lead to the loss of University or campus visitor property and/or to personal risk to building occupants.

Supervision Received
Works independently under general supervision of the Housekeeping Manager, C&A.

Supervision Given
Responsible for managing an assigned workforce of several Head Hotel Service workers, up to 50 hotel service workers. Levels of staffing vary by operational seasons and daily occupancies.

Minimum Qualifications
Technical School Diploma in Housekeeping Management. Minimum of two years of related experience, or an equivalent combination of education and experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own

- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Successful completion of a building services management or hotel management program preferred. Knowledge of WorkSafeBC regulations and correct use of custodial equipment, supplies, and safe work methods is required. Previous experience in hotel or student residence housekeeping service is preferred. Experience in a unionized environment an asset. Excellent customer service experience and aptitude. Must be tactful, diplomatic and have good interpersonal skills. Fluent in both spoken and written English. Able to effectively plan and delegate complex tasks. Must be able to manage and lead a large and diverse workforce. Demonstrated supervisory experience, preferably in a unionized environment. Ability to delegate, lead, motivate, coach and train employees. Able to handle and prioritize multiple tasks. Proficient hotel property management system, hotel technology and general computer skills required Word, Excel, and Outlook.

A valid British Columbia Driver's license class 5 is preferred and a clean driving record required. Must be bondable. Satisfactory Criminal Record Check.