Director, Quick Service

Position: Director, Quick Service

Department: Hospitality - Quick Service

Reports to: Executive VP, Venues & General Manager, Rogers Arena

JOB SUMMARY:

The Director, Quick Service oversees and manages the arena's venue concession operations including concourse bars, kiosks, stands, hawking, inventory control standards, compliance with alcohol service policies, safety, guest service, employee training and supervision. This hands-on leader is tasked with leading the Quick Service management team to create and deliver a best in class quick service culinary experience for fans and customers of Rogers Arena.

DUTIES AND RESPONSIBILITIES:

(other duties may be assigned as required)

• Drives strategic and innovative initiatives in the offering of Quick Service
• Delivers superior customer service, creating best in fan experiences through continuous leadership and coaching of Management team
• Builds, manages and leverages client relationships and business partnerships
• Ensures relevant Corporate Partnership commitments are upheld from a food & beverage standpoint
• Responsible for the accuracy and timeliness of nightly QS sales reconciliation and monthly inventory reporting
• Ensures staffing levels are appropriate for projected levels of business within budget parameters
• Proactively monitors all event activity to ensure proper planning and execution for events
• Leverages current trends in the food and beverage industry in order to recommend food and beverage business development strategies
• Develops, implements and updates food and beverage policies and procedures that align with the department's vision
• Delivers superior customer service, creating best in fan experiences through continuous leadership and coaching of Quick Service employees
• Ensures compliance with all related regulations pertaining to health and safety i.e. alcohol serving, safety and food handling.
• Partners with culinary leadership to ensure high standards, cleanliness and quality.
• Serves as an inspirational, committed and responsible member of the company's leadership team

EXPERIENCE AND QUALIFICATIONS:

• Minimum 5-8 years leadership experience in the quick service industry is required
• Experience in a high volume sports and entertainment venue or related environment is an asset.
• An inspiring leader who has proven skills rallying a team to achieve its highest potential and then driving it to the next level
• Bachelor's degree or equivalent in Business or Hospitality, or a combination of education & experience
• Strong business acumen with a proven ability to provide insightful industry leading, best in class outcomes to perpetuate growth; driving positive results and aligning with business goals in a related environment
• Committed to a high level of quality, with a strong record of streamlining operations and improving service
• Ability to manage in a fast-paced and diverse environment with a focus on providing innovative hospitality and high quality food and beverage service.
• Outstanding fiscal management skills, including financial analysis, budget creation, forecasting, labor and inventory control and P & L oversight required.
• Exceptional and engaging interpersonal skills.
• A solutions provider committed to a vision of service that will thrill fans and provide an ultimate fan experience, driving customer satisfaction and loyalty.
• Excellent problem solving skills, including the ability to analyze current business problems and implement recommended solutions.
• Superior communication, conflict resolution skills, with the ability to relate professionally to all levels of staff, management, clientele, suppliers, and partners.
• Ability to handle conflicting deadlines and prioritize
• Proficient computer skills including Microsoft Office programs, email and internet
• As we are an event based business, it is essential to have the flexibility to work evenings, weekends and holidays

Vancouver is one of the most diverse cities in the world and Canucks Sports & Entertainment strives to create a workforce that is inclusive, equitable, and represents our beautiful, unique community. We value unique perspectives, ideas, and creativity that support a diverse, inclusive, respectful, collaborative, and fun work environment. Canucks Sports & Entertainment is committed to building and supporting a diverse team.

This position will remain open until filled.