Event Sales & Services Manager

Through your passion for events and motivation, you sell memorable experiences to guests who want to host events at Fairmont Pacific Rim. You are professional and knowledgeable about event sales and services, and you build strong relationships and create memorable bonds with your guests. You are the ambassador for exceptional event offerings and work with multiple departments to meet and exceed the expectations of your clients.

Why work for Fairmont Pacific Rim?

• You'll work for the #1 city hotel in Canada!
• A competitive salary, starting from $67,000.00 per annum
• Complimentary meal through our Colleague Dining Program
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program

What you will be doing:

• Expedite function bookings, writing menus, preparing resumes and event order
• Compile and distribute conference agendas and event orders
• Respond to all inquiries regarding catering space availability in a professional and timely manner
• Maintain a variety of accounts to include social, corporate, incentive and association
• Ensure detailed and open communication with all operating departments to ensure smooth execution of convention details
• Conduct pre- and post conference meetings with groups to plan and address strengths and weaknesses of an event while soliciting repeat business
• Servicing groups and weddings
• Facilitate daily Catering/Banquet/Culinary meetings to ensure perfection in service delivery
• Build partnership with the Banquet team to ensure service standards are maintained
• Build relationships between Conference Services and the Operating Departments
• Conduct site inspections for conventions, corporate, wedding and group business
• Ensure the efficiency of Opera to track, solicit, book, produce BEO's and follow up on accounts
• Build a close partnership with Sales Department to ensure all contractual terms agreed upon are carried out as well as to maximize function space for the highest profitability for the hotel
• Assist in developing new business ideas and the promotion of existing business within all market segments
• Ensure close relationships are established and maintained with clients to encourage repeat business
• Resolve guest complaints when necessary

Your experience and skills include:

• Minimum 2 years experience as a Conference Services Manager in a luxury hotel. Five diamond experience is an asset.
• Hospitality Management Degree or a Post-Secondary Degree.
• Extensive knowledge of Opera, Word and Windows based programs.
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Able to work on holidays, weekends and other non-shift days as the events you manage require
• Excellent communication skills, both written and verbal required
• Strong interpersonal and problem solving abilities
• Must be able to and enjoy working in a busy environment with minimum supervision
• This position requires to work on Holidays, weekends and other non-day shifts

Your team and working environment:
At Fairmont Pacific Rim our engaging service and delicious cuisine make every event a truly memorable affair, both within our distinctive surroundings and off-site. At Fairmont Pacific Rim the unexpected happens which creates unforgettable experiences for guests. You will work with a professional group of colleagues that understand luxury service and the art of hosting exceptional events.

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS