Title: Lesson Supervisor
Reports to: Guest Experience Managers
Department: Guest Experience
Start Date: Mid-October 2024
Reporting to the Guest Experience Managers, the Lesson Supervisor will be the main liaison between the Guest Experience and Snow School departments to ensure that adequate processes are in place for the check-in and coordination of all Ski & Snowboard School single-day and multi-day lessons. The Lesson Supervisor will oversee that all Lesson and Camp programs are offered appropriately based on volume and instructor availability, be responsible for the guest experience of lesson participants on the day of their lessons, and be responsible for dealing with any feedback from guests regarding this process. The Lesson Supervisor will be responsible for the supervision of the lesson check-in frontline staff. On low-volume days the Lesson Supervisor will take on the responsibilities of a Guest Experience Supervisor where required.