Onboard Cleaner - Vancouver (Seasonal Full Time - April to October 2025)

Purpose

Rocky Mountaineer (RM) is the world's largest privately-owned luxury passenger rail service.

We are committed to living our values: Create Meaningful Moments, Be One Team, Achieve Extraordinary Outcomes. We endeavor to foster a work environment of respect, integrity, and honesty; where diversity is valued, and talent is developed to the benefit of the individual and the company.

The Onboard Cleaner reports to the Train Manager and Guest Services Managers. This position is accountable to facilitate a continuous cleaning process onboard the train.

This position is deemed Safety Sensitive. This position requires the incumbent to periodically access an active railway area where impaired performance could result in a significant incident affecting the health and safety of team members, guests, team members, the public, property, or the environment.

Important Timelines

If selected to move forward in our recruitment process, candidates will be contacted via email between December 2024 and March 2025. Interviews will begin in March 2025, with successful candidates starting in role between in April 2025. Please keep an eye on your email and junk mail for further updates.

Key Areas of Accountability

Responsible for maintaining the highest standard of cleanliness throughout the entire train, working to make both guest facing coaches as well as crew areas neat and sanitary.

• Monitor, coordinate and perform cleaning duties in adherence to RM's cleanliness standards.

• Continuous cleaning of all guest touchpoints:

o Washrooms (including garbage removal)

o Outdoor platform (weather related)

o Floor surfaces (vacuum, sweeping)

o Glass, door, railing, surface disinfecting

• Maintain targets with assigned tasks while looking for efficiencies and enhancements.

• Maintain supply-crew car set-up, cleanliness/upkeep.

• Keep the crew meal environment tidy and maintain crew meals as required.

• Submit order forms and distribute cleaning supplies onboard the train (prior to departure and during travel).

• Responsible for RM issued cleaning caddy.

Communication with our guests and onboard team.

• Ensure onboard team is aware of all guest facing cleanliness concerns.

• Comfortable interacting and conversing with guests to ensure our welcoming environment is a seamless experience.

• Assist the Onboard team as required, and as directed by Onboard management.

High level of awareness for the health and safety of both guests and crew.

• Report any damage or hazards to onboard management.

• Report any substandard conditions, problems, or health risks to onboard management.

• Adhere to onboard radio protocols.

• Adhere to our policies and procedures for the wearing, removal, and disposal of personal protective equipment (PPE) to reduce or prevent exposures to hazards and other health risks.

• Comply with railway safety standards.

Qualifications

Experience

• Experience as a Cleaner or Housekeeper in the hotel, travel, or tourism industry

Skills

• Intermediate attention to detail

• Intermediate time management and organization skills

• Proficiency in English language

• Spanish, French, German, and Mandarin considered an asset

Attributes

• Demonstrate pride in cleanliness standards achieved

• Energetic, motivated, and committed to delivering guest service excellence

• Ability to work independently and as part of a team

• Demonstrates a professional, accountable, and responsible work ethic; self-motivated

Work Environment

• Safety-sensitive environment with exposure to railway operations

• Able to travel away from home base for up to 6 days at a time

• Exceptional physical endurance and emotional resiliency with the ability to work long days

• Occasional outdoor work in a variety of weather conditions

• Must be able to push, pull, lift and carry up to 50 pounds

• Must be legally authorized to work in Canada through the end of the season (April - October)

Perks and Benefits

• Hourly compensation
• Seasonal wage increases
• All meals while working onboard
• Up to $300 in Health Care Spending Account
• Friends and family rail tickets and packages discount
• Two annual complimentary rail pass (beginning your 2nd season)
• Work shoes reimbursement
• Opportunity to experience beautiful BC & Alberta
• Exclusive discount with various partners on Perkopolis
• Growth opportunities
• Fun and inclusive team environment

Hourly wage: $24.00/Hour

Rocky Mountaineer is an equal opportunity employer, driven by our values of creating meaningful moments, being one team, and achieving extraordinary outcomes. Our strong company culture supports our vision of a diverse, open, safe, and respectful workplace. We celebrate diversity and are committed to creating an inclusive environment for all team members. If you require any accommodations during the application process or throughout your employment, please let us know. We will work with you to ensure your needs are met and to create a supportive environment.

Please ensure to opt-in for text messages when you apply in order to receive interview updates.

This job description is not exhaustive of all duties and will encompass additional duties assigned. Responsibilities, title, reporting structure and duties may be changed in response to business requirements.