Racing Guest Services Representative-hastings Racecourse

Under the direct supervision of the Mutuel Manager. This position requires flexibility for scheduling including evenings, holidays, and weekend shifts to support our Live Horse Racing season. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Proactively answer questions and provide information/assistance to patrons and staff regarding horse racing and betting as well as racecourse promotions, events and services
• Sell programs and forms at designated points of sale throughout the racecourse; perform related duties (including but not limited to: accounting/reconciliation of assigned monies and inventory as well as delivery and return of assigned programs), tend to kiosks
• Deliver floats, skims, deposits and/or other assigned monies to the Money Room, Admissions offices and/or points of sale
• Assist in the recording and tracking of coupon redemptions and information re: marketing initiatives
• Help keep the box-seating areas clean and orderly and attend to the needs and concerns of those who own and/or rent box seating
• On race days assist in patio and box seat rentals / escort guests to rented patio table or box seat / provide wagering instruction
• Record ticket sales and inventory, provide reporting as requested
• Facilitate BCLC lottery sales - must obtain certification
• Other duties as assigned

POSITION QUALIFICATIONS & ABILITIES:

• Must be available to work live Horse Racing event dates
• Serving It Right certification
• Ability to successfully obtain a gaming license
• Ability to multi-task and focus (while maintaining speed) in a busy, fast-paced environment
• Ability to work effectively without direct supervision; adaptability
• Very strong customer service, inter-personal and communication skills, including good oral and written English and the ability to work in a "team" setting
• A high level of accuracy, especially with figures, and very good attention to detail
• Must successfully pass a criminal and credit record check by the Gaming and Policy Enforcement Branch (GPEB)

Work Environment Considerations

• Regular office and racetrack environment, sitting or standing for long periods of time and non-traditional work hours