Sales And Outreach Team Member
February 28 2025
Industries
Arts, Entertaiment, Culture and Leisure
Categories Reception, Customer Service, Sales, Marketing
Vancouver, BC • Full time
MEMBERSHIP SALES / OUTREACH TEAM MEMBER
Gold's Gym West Broadway is hiring! There will be potential to grow! Are you outgoing, enthusiastic, with a passion for fitness? We would love to hear from you!
About Gold's Gym West Broadway
Located just blocks away from the Broadway City Hall Sky Train Station and steps from the 99B line - Tucked underneath the Holiday Inn, it spans 18,000 square feet - featuring some of the best equipment that can be found in Vancouver.
The Gold's Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous "Muscle Beach" and opened up the first Gold's Gym on Pacific Avenue in Venice, California. At Gold's Gym, our goal is simple: We're here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.
We are searching for a NEW team member!
Time of Work - Must be available MONDAY-WEDNESDAY 11am-8pm / Friday Saturday 11am-Closing as needed.
Located just blocks away from the Broadway City Hall Sky Train Station and steps from the 99B line - Tucked underneath the Holiday Inn, it spans 18,000 square feet - featuring some of the best equipment that can be found in Vancouver.
The Gold's Gym brand has been the authority on fitness since 1965. It was then that fitness legend Joe Gold took the knowledge and expertise he gained from training at the world famous "Muscle Beach" and opened up the first Gold's Gym on Pacific Avenue in Venice, California. At Gold's Gym, our goal is simple: We're here to help you Know Your Own Strength®. We are committed to helping people find their inner strength and reach their goals.
We are searching for a NEW team member!
Time of Work - Must be available MONDAY-WEDNESDAY 11am-8pm / Friday Saturday 11am-Closing as needed.
- Sunday/Thursday off (unless otherwise needed).
- no extended time for travel will be permitted within first 8 months of employment.
- note: $17.40 hourly + commissions.
What we need from you
- Service driven with an enthusiastic attitude.
- Previous customer service experience required.
- High school diploma required.
- Excellent written and verbal communication skills.
- Valid First Aid certification an asset - but not mandatory.
- Fluent in English - Ability to speak other languages an asset.
- Proficient in Microsoft Office (Word, Outlook, Excel, etc.).
- Knowledge of cash handling / previous experience with POS terminals.
- Excellent phone etiquette.
- Ability work both alone and in groups.
- Critical thinking / problem solving skills.
- Ability to followed detailed processes.
- Must have reliable transportation (important for openers and closers due to limited bus services)
Key Responsibilities
- Greet members and guest enthusiastically to encourage a positive culture at the club.
- Assist team with upkeep of facility / cleaning / re-racking.
- Assist team with enforcing club rules and policies.
- Provide excellent customer service through greeting / touring and presenting of membership options.
- Guide guests through the sign up process.
- Ensure proper nurturing of all new members.
- Ensure proper placing of guest notes and key info.
- Completes at least 6 hours of structured outreach each week. (internal / external)
- Self generate at least 30 new leads a month.
- Complete at least 50 prospect calls / texts and emails each shift.
- Attend events and pop ups as needed by team.
- Completed full sales and front desk on boarding training.
- With closely with club leaders to track personal and club sales based on targets.
- Collaborate to create opportunities for the over all team.
- PLEASE NOTE: This membership is heavily administrative and requires a high attention to detail.
- Team members are required to be proactive - and must be able to work in a fast paced environment while being able to use down time effectively.
- Success in this role is at the hands of the team member - a willingness to learn and hunger to do better is a flex.
- Communication and curiosity is key.
If your application is chosen for interview: ask about your teams non -negotiables and how your interviewing leader has moved up in their role. Please keep in mind, this position is minimum wage + commissions - while the commissions are not capped, new sales people take a minimum of 30 days to learn the full scope of their role.
What We Offer
- Positive, rewarding, and collaborative team environment.
- Complimentary membership.
- Discount on Gold's Gym merchandise and services.
NOTE: This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.
Gold's Gym British Columbia is an equal opportunity employer. For more information regarding our career opportunities, please visit one of our clubs or our website at https://goldsgymbc.ca/
Only those applicants under consideration will be contacted. Please accept our utmost appreciation for your interest.
Compensation: $17.40 per hour
What started out in 1965 as a small gym in Venice Beach, California has since become the most well-known and traditional fitness company in the world - - Gold's Gym. Over the last 55 years, Gold's Gym has developed into a global brand with over 600 locations spanning 6 continents. Bodybuilding greats such as Arnold Schwarzenegger, Lou Ferrigno and Franco Columbu worked out at the original Gold's Gym, which went on to become the most legendary gym in the world. In the fitness industry, the brand enjoys cult status and universal appeal with 96% aided brand awareness.
We attribute much of our success to our company culture. We're down-to-earth, reliable, and entrepreneurial - - but also enthusiastic, collaborative, and creative.
If this feels like you, we can't wait to get your application!
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