Rosewood Hotels & Resorts
JOB TITLE: SALES MANAGER
DEPARTMENT: SALES & MARKETING
REPORTS TO: DIRECTOR OF SALES
OVERVIEW/BASIC FUNCTION:
The primary responsibilities for the individual will be contacting and soliciting accounts that yield maximum revenues and profits for the hotel. Self motivated individual who is organized and able to set and achieve goals for themselves and their team. Experienced and knowledgeable of the local luxury market.
RESPONSIBILITIES:
- Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
- Ensure that standards are maintained at a superior level on a daily basis.
- Solicit, qualify and manage travel industry accounts in assigned territory representing Rosewood Hotel Georgia.
- Conduct sales calls on key and prospecting accounts to include travel agents, concierge services, event planners and other sources.
- Maintain and further develop travel agent accounts. Prioritize accounts while identifying core accounts and those contributing to need periods.
- Contribute to the attainment of the room revenue budget and total hotel budget for transient business.
- Represent property at appropriate travel industry trade shows and conferences while adhering to the guidelines of the marketing plan and budget.
- Participates in industry and civic organizations and all local community functions representing sales opportunities for the hotel.
- Conducts hotel tours and entertains qualified potential clients in accordance with the company and property policies.
- Assists the Director of Sales or the Director of Sales & Marketing Director in the preparation of the department budget and overall sales objectives and strategies of the hotel.
- Fulfill assignments on the annual action plan and travel calendar.
- Maintain a respectful working relationship with on-property associates and facilitate flow of communication. Operate in a manner of teamwork with the Regional Sales Office colleagues, corporate office and sister hotels.
- Organize promotional events in the region with Director of Sales or the Director of Sales & Marketing and/ or Managing Director present.
- Solicit, organize and participate in familiarization trips from key client base.
- Maintain active participatory role in meetings (i.e., sales, forecast).
- Ensure current and prospective client databases are maintained, that files are kept current and accessible.
- Prepare and submit timely monthly reports to Director of Sales or the Director of Sales & Marketing.
- Coordination and preparation of office expenses related to executive travel and resort visits, events and sales presentations.
- Provide feedback and market information to Director of Sales or the Director of Sales & Marketing on changing market conditions, including trends on the competition, as a result of interaction with clients, guests and competitive hotel staff.
- Maintain all contact, account, activities and booking information in Delphi as per resort/corporate standards.
- Work closely with Operations Department to deliver optimum service.
- Other duties as required.
QUALIFICATIONS:
Experience: Minimum three to five years of managing experience in the hospitality industry. Minimum two years' experience as a Sales Manager, luxury or ultra-luxury environment preferred.
Education: Bachelor's degree in Hotel Management, Business, Sales, Marketing or a relevant field of work, or an equivalent combination of education and work-related experience.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and follow-up; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with co-workers as part of a team; work with minimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Strong verbal and written communication skills for the purpose of presenting and discussing technical information to establish rapport and/or influence and gain understanding of others; knowledge of hotel/resort operations management to include quality, operations; knowledge of and experience with luxury/ultra-luxury market niche required; demonstrated knowledge of hospitality systems and software; understanding of hospitality industry trends, performance metrics and verbiage.
Language: Required to speak, read and write English, with fluency or proficiency
Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.