Spa Facility Supervisor - Full Time

Reporting to the Assistant Director, the Spa Facility Supervisor will directly oversee the Fairmont Spa, Nordic Spa, fitness Centre, and hotel pool facilities, while leading the Spa & Fitness Attendants, Nordic Attendants, and Pool Attendants. This position will also oversee the Spa Reception, Reservations, and Spa provider team where necessary. The Spa Facility Supervisor will operate an efficient and profitable business in these departments, acting as a Manager on Duty as assigned, and ensure uncompromising attention to quality of service based on the areas of focus outlined in the below job responsibilities.

Why work for Fairmont Pacific Rim?

• Opportunity to develop your talent and grow within your property and across the world!
• A competitive rate of $31.35 per hour
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Complimentary work meal through our Colleague Dining Program
• Travel reimbursement program for a TransLink monthly pass
• Extensive benefits package including health, paramedical, dental, vision, life and disability insurance for those meeting eligibility requirements
• Company-matched pension plan and ability to enroll in the Group Registered Retirement Savings Plan (GRSP) for those meeting eligibility requirements
• Complimentary hotel stay for newly hired employees with breakfast for two through our BE OUR GUEST program
• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
  
  What you will be doing:
• Uphold the highest standard of customer service by demonstrating and applying 5 Star service standards at all times.
• Consistently model professional, engaging, luxury 5-star service to the respective teams.
• Assist in the recruitment, development, and training of all Spa Attendants, Nordic Attendants, and Pool Attendants
• Ensure guest satisfaction at all times by ensuring that safety and service is always the spa’s first priority
• Assist in the development and implementation of facility operations in line with luxury standards
• Ensure that all spa facilities, treatment rooms, pool area, and retail areas in the hotel are in peak condition at all times (maintenance and cleanliness).
• Ensure service excellence through facility audits/evaluations and follow-up.
• Ensure effective and timely communication among all spa departments and throughout the hotel through weekly/monthly department communication meetings.
• Maintain thorough knowledge of competitors, including location, product offering, pricing, promotions, and sales techniques.
• Act as a Trainer where required and implement effective training plans for Spa Attendants, Nordic Attendants, and Pool Attendants.
• Review daily productivity and approve payroll.
• Ensure full understanding of spa operations and attend hotel operation meetings as required.
• Conduct development and performance management discussions as required in a timely manner.
• Offer support and supervision for all spa departments as required
• Carry out any other duties and responsibilities as assigned

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Fluency in English; additional languages are a plus
• Minimum of 5 years’ experience in luxury spa or hospitality industry
• Minimum of 2 years experience in supervisory position in a spa or hospitality industry
• A passion for spa and wellness
• Diploma or Degree in hospitality or related field an asset
• Career-minded individual with strong personal initiative and a desire to achieve the department’s vision and goals
• Highly organized, results-oriented with the ability to be flexible and work well under pressure in a fast-paced, changing environment
• Strong communication and interpersonal skills, both written and verbal, with a professional appearance and demeanor.
• Energetic individual who is able to prioritize to complete many diverse tasks concurrently
• Computer literacy in Office, Word, Excel
• Previous experience in booking software an asset

• Your team and working environment:
• Work in a wellness-focused, team-based environment that is dedicated to providing 5-Star service and care for our guests
• A team dedicated to ensuring guests leave feeling rejuvenated
  
  Our commitment to Diversity & Inclusion:
  We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
  
  Why work for Accor?
  We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS