Ticket Seller

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Note: Applications will be accepted until 11:59 PM on the Posting End Date.

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There are 10 vacancies for these hourly, on-call ticket seller positions

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

Job Summary

Patron Services at the Chan Centre for the Performing Arts provides exceptional guest service. The Ticket Seller has a variety of duties serving three, venues including the 1,400 seat Chan Shun Concert Hall, the 275 seat Telus Studio Theatre and the 160 seat Royal Bank Cinema. Ticket Sellers will provide online, over-the-phone and in-person concierge ticket service and will respond to the needs of a range of commercial and academic clients as required. This role is responsible for providing a premium, concierge-level of customer service related to ticketing, including ensuring that patrons have a seamless and streamlined customer experience. The ticket seller maintains a wide range of knowledge of Chan Centre ticket and front of house related amenities and supports patrons by coordinating the sale of a range of services including tickets, seat selection, extended customer purchases such as pre-ordering drinks, purchasing event parking, and more complex group ticket purchases.

This is a part-time, on-call, hourly position

Scheduled hours are flexible and vary by month based on event activity.

Organizational Status

Reports to Manager, Patron Services.

Work Performed

Provides a premium level of ticket-related customer service and sales services online via the ticketing platform, over the phone via the Concierge Services helpline, or in person at events.

Responds to purchaser's needs and interests with advice on seat selection, support for extended customer purchases (pre-ordering drinks, parking, etc.), as well as support for group purchases, using the ticketing platform.

Monitors and responds to all emails, calls and messages that come into the Concierge Services Helpline. Resolves routine ticket queries and problems, escalating more complex issues to the Ticket Captain or Manager, Patron Services as required.

Remains current and knowledgeable about Chan Centre events, Subscription Packages, Membership options, Single Ticket and Group Sales policies and practices, promoting each, where appropriate.

Prior to patron arrival at events, ensures that point-of-sales system is in good working order and all required supplies are available for the performances and/or events

Ensures that the Concierge Services area remains orderly throughout the shift

Provides exemplary guest service in accordance with Chan Centre policies and standards.

Performs outbound courtesy calls to patrons regarding concert changes, subscription renewals and subscriber perks.

Works collaboratively with other Concierge Services team members as well as colleagues in other departments, to resolve patron inquiries and concerns.

Uniform - will be required to wear a uniform provided during events.

Performs other related tasks as required in a dynamic and developing work environment.

Consequence of Error/Judgement

Errors could have serious impact on relations with users and patrons and negatively affect the reputation of the Chan Centre and the University resulting in lost revenue. Errors in judgement could result in dissatisfied patrons. Errors in completing payment transactions could result in shrinkage and loss of revenue to the Chan Centre.

Supervision Received

Works under direct supervision of the Ticket Office Captain, and reports new or unusual problems to the Manager, Patron Services, or Ticket Captain.

Supervision Given
None

Minimum Qualifications
High school graduation. Minimum one-year TicketMaster experience or two years' related experience.

- Willingness to respect diverse perspectives, including perspectives in conflict with one's own

- Demonstrates a commitment to enhancing one's own awareness, knowledge, and skills related to equity, diversity, and inclusion

Preferred Qualifications

Experience with a computerized ticketing system, particularly AudienceView, is an asset but training will be provided. Other arts, entertainment or event experience is an asset.

An understanding of basic computer skills and the Windows operating system.

Demonstrates ability to communicate effectively verbally and in writing.

Ability to exercise tact, diplomacy and discretion in dealing with patrons and colleagues.

Must be able to work irregular hours and respond to on-call high volume demands including evenings and weekends. Ability to work flexible shift times an asset.

Ability to communicate effectively both verbally and in writing.

Professional demeanor is essential to the position.