Coordinator, Sales & Catering-elements Casino Victoria

Under the general direction of the Manager, Food & Beverage, this position is responsible for all aspects of finalizing sales and catering details. Develops strong relationships with guests, hotel operations, food and beverage and banquets. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Plans and coordinates pre-event meetings; ensures all stakeholders are involved and in agreement with event details
• Advises clients of available facilities, menus and pricing; makes recommendations
• Maintains accurate and detailed records of events, guests, orders, payments and expenses
• Creates the Banquet Event Order for each event in conjunction with the Manager, Sales & Catering
• Inspects facilities before, during and after the event
• Compiles and distributes departmental reports
• Coordinates and attends departmental meetings
• Assists with mail outs, fax blasts and other sales initiatives
• Responds to and resolves guest issues promptly and efficiently
• Follows up with guests to complete a post-event quality report; submits to the Director, Sales & Catering
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Post Secondary hospitality or hotel education, or suitable combination of education and experience
• Minimum 2 years of experience in sales and catering
• Experience with Opera/Fidelio; Squirrel and triple seat experience an asset
• Serving it Right certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular office environment, non-traditional work hours may be required in certain circumstances, some travel may be required