Shift Manager, Surveillance - Elements Casino Victoria

Under the general direction of the Manager, Surveillance, this position is responsible for overseeing surveillance operations at the site level on a shift basis. Provides input on performance evaluations. Assists with the implementation all new surveillance operations initiatives. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides leadership and direction to the surveillance operation at the site level on a shift basis; provides input for team member performance objectives and evaluations
• Assists with the implementation of surveillance operation strategic plans
• Schedules and supervises team members; verifies timesheets; assigns shift work assignments
• Monitors, documents and reports violations, large cash and cash equivalent transactions, excluded and self-excluded guests, and unauthorized access
• Maintains logs; updates records; stores records securely for evidence purposes
• Monitors, documents and reports on the condition of surveillance facilities and equipment; maintains a preventative maintenance schedule
• Dispatches security as required
• Reviews special investigation results or requests as directed; provides reporting
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, ownership and team members
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• Post Secondary education in criminology or suitable combination of education and experience an asset
• Must be available to work a flexible schedule including evenings, weekends, graveyards and holidays
• Minimum 5 years of surveillance and/or security experience; minimum 2 years supervisory experience; gaming experience preferred
• Serving it Right Certification
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office
• Ability to successfully obtain a Gaming License

Work Environment Considerations

• Regular office environment, non-traditional work hours will be required