Catering and Conference Services Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:
The Catering and Conference Services Manager is the primary Resort contact for definite conference/catering bookings.

Job Specifications:

• Outlet: Whistler Blackcomb - Corporate
• Expected Pay Range: The budgeted range starts at $54,000 - $57,000.00. Actual pay will be adjusted based on experience.
• Shift & Schedule Availability: Full Time / Seasonal
• Skill Level: Advanced

Job Responsibilities:

Is this opportunity right for you? We are looking for candidates who can:

• Maximize food and beverage revenue to the Resorts through strong product knowledge, selling skills and client upselling techniques.
• Utilize an in-depth knowledge of all areas of the Resort as well as outside vendors used by the department as related to group functions including the capabilities, procedures, policies and pricing. Maintain professional working relationship with food and beverage managers, departments within the Resorts and outside vendors.​
• Service groups as business levels demand.
• Work with clients to ensure that the function is professionally planned and have contact with client once in house to ensure any requests or problems are resolved.
• Monitor collection of pre-payment for all groups prior to their arrival.
• Package all bills ensuring accuracy before sending to accounting for processing, make any necessary adjustments working with and ensure timely payments are received.
• Reconciling the actual financial results in the Delphi FDC booking per SOP.
• Monitor all activity on the Group Master Account. Assure all charges are accurate and approved by the client.
• Keep client aware of time frames for Banquet Event Orders to be completed, signed and returned 45 days prior to arrival for distribution no later than two weeks out.
• Develop and maintain professionalism with clients, in house departments and vendors, maximizing profitability and guest service.
• Take responsibility to ensure that group leaders are comfortable with the resort and knowledgeable about our product, personnel and responsibilities.
• Lead weekly meetings with stakeholders including but not limited to: Pre & post conference planning meetings, banquet event order meeting, attend weekly resort operations & managers meetings
• Catering and Conference Services Manager is required to work all major functions as assigned by the Director or Associate Director of Catering and Conference Services, understanding many events will occur in the evening after hours and on weekends.
• Plan all aspects of events including but not limited to: Activities, communications, food and beverage, meeting space needs and design, vendors, shipments, invoices, schedules and timelines, budget management, pre-payment collection and reconciliation.
• Forecasting
• Assure risk management policies are followed
• Obtain Insurance documents from clients and vendors as required
• Adhere to Resort Safety SOPs.
• Provide rules of conduct to outside vendors
• Prepare reports as assigned.
• Plan internal meetings/events as assigned.
• Adhere to all Salesforce/Delphi SOPs.
• Responsibilities will require working some nights, weekends and holiday periods. Assure on site coverage. Introduce operations teams
• Maintain integrity with internal and external stakeholders.
• Position may be responsible for planning events for multiple Vail Resorts Destinations
• Contribute to the health and strength of a dynamic team culture.
• Embrace and contribute to an Enterprise-wide culture of leadership.
• Other duties as assigned

Job Qualifications:

• Completion of secondary school
• Proven success in a similar role and environment.
• State and local requirements for Food and Alcohol Service
• Proficiency with Microsoft Office Suite (Outlook, Work Excel, PowerPoint) and SharePoint
• Experience within Delphi FDC and Social Tables (training will be provided to the right candidate.)
• Proficient in spoken and written English: (additional language requirements may apply to specific job segments.)

Preferred:

• Excellent organization and communication skills.
• Ability to consistently manage multiple priorities.
• Proven success in a similar role and environment.
• Build solid relationships and partner with people to create results.
• Able to influence and work with a wide range of stakeholders.
• Flexible schedule based on business needs: Travel and in-resort visits are required
• You value diversity and take pride in building a team with diverse thoughts, perspectives, and expressions.
• Pride and attention to detail.
• Empathy towards your customers and colleagues.

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507866
Reference Date: 04/01/2025
Job Code Function: Sales