Fairmont Gold Supervisor

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada's year-round outdoor adventure destination. Additionally, we are Whistler's largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

Fairmont Gold Supervisor

At Fairmont Chateau Whistler, unparalleled service and luxury awaits guests of Fairmont Gold, our exclusive 'hotel within a hotel'. As Fairmont Gold Supervisor, you will deliver warm and personalized service to our guests.

This is a full-time, permanent position, starting in March 2025.

Starting Rate of Pay: $24.30 per hour

We recognize tenure through our compensation - hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $28.90.

Job Duties Include:

• Review all Fairmont Gold reservations to ensure requests are met
• Ensure the highest possible revenues are generated for Fairmont Gold, working with the Front Office team on daily upsell programs
• Handle guest concerns and react quickly, logging and notifying proper areas
• Developing and maintaining contacts with counter parts in other Fairmont properties as well as other hotels and hospitality services in the Whistler area
• Develop and maintain strong guest relationships to ensure Fairmont Gold loyalty
• Provide exceptional Concierge information to our guests about local and area attractions

• Thorough knowledge of Front Office operations, including Front Desk, Reservations and Telecommunications is required
• Previously demonstrated commitment to exceeding guests' expectations at all times
• Knowledge of Whistler is an asset
• Must possess a professional presentation

Job Perks & Benefits:

• Subsidized staff accommodation provided
• Complimentary meal in our staff cafeteria per shift
• Access to our Employee Travel Program, with discounts on room rates and food & beverage at Fairmont & Accor properties worldwide
• Hotel leisure benefits including Golf/Ski passes

Visa Requirements: To progress with your application, you must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

APPLY TODAY: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.Whister-Jobs.ca to learn more about Fairmont Chateau Whistler and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: CWR.Careers@fairmont.com

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