Senior Director, Snow and Bike School

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

The largest ski resort in North America, Whistler Blackcomb is situated in the Coast Mountains of southern British Columbia, on the unceded territory of the Squamish Nation and Lil'wat Nation. The team is the true heartbeat of the resort, guiding true innovation in year-round mountain adventure and offering bucket-list experiences. Awarded the "Best Ski Resort in North America" by Conde Nast Traveler's Reader's Choice, the resort lives up to its claim with infinite possibilities within more than 8,000 skiable acres of terrain, a world-leading bike park, and year-round high alpine experiences, Whistler Blackcomb offers a true big-mountain playground for all who seek it.

The Senior Director of Snow and Bike School at Whistler Blackcomb (WB) will drive the success of the Skier Services Division incorporating the Snow and Bike school. Reporting to the VP and COO Whistler Blackcomb, this role is expected to deliver an Experience of a Lifetime to guests and employees. Specific strengths and focus areas of the role include leadership and development of large teams; excellent financial and business acumen; strong communication and networking skills, an Enterprise-mindset and a flawless safety performance. The Senior Director is both a resort-oriented leader, and serves as an enterprise Vail Resort's leader, developing, influencing and driving execution of company-wide initiatives across 42 resorts. As a member of the Whistler Blackcomb's Senior Leadership Team, the position complements in the development, communication and implementation of Whistler Blackcomb's goals & initiatives. Additional responsibilities include, but are not limited to:

Job Responsibilities

• Direct and monitor Snow and Bike School and Skier Services department's service delivery to ensure exceptional employee and guest experience, alignment with Resort and Company goals, financial success, and development of future products/programs. This includes the ownership of the full Snow and Bike School P&L at Whistler Blackcomb.
• Work with Whistler Blackcomb Managers and Supervisors to ensure accountability for the exceptional quality and delivery of products and services for the guests and employees.
• Effectively partner with the Vail Resorts VP of Ski School and Ski School Directors on development and execution of enterprise-wide strategic initiatives, best practice sharing and application including program offerings; safety initiatives; instructor training, etc.
• Develop and support talent strategies and succession planning to align with cross-functional needs. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop Ski and Snowboard, Bike School and Skier Services leaders (includes lift access scanning, mountain hosts, daycare & summer activities).
• Drive an exceptional safety culture. Driving best practice in the safe delivery of snow and bike school products and services.
• Bring the external world in: Leverage best practices, new ideas, and what works/doesn't work from leaders in and out of the industry.
• Actively partner and engage with industry leaders and network. Out-front with industry trends, draw in new competitions and events, while maintaining strong relationships with professional organizations and key stakeholders.
• Lead and influence with data; draw and articulate clear narratives from data sets.
• Monitor and maintain quality and appearance of facilities.

Job Qualifications:

Required:

• High School Diploma or equivalent
• 10+ years of ski and ride industry experience · At least 5 years of experience as a full-time ski/snowboard instructor
• At least 5 years of experience as a Ski School General Manager
• Current PSIC/CSIA level 3 certification, or the international equivalent to this certification
• Strong business acumen, including experience owning a full P&L and oversight of a multimillion-dollar operating budget
• Comfortable driving cultural change management · Experience supporting and working with Company Leadership in a business environment
• Works effectively at the Executive level and with leadership teams across the organization
• Experience with analyzing information and data to make decisions
• Experience in leading and assessing high-potential talent
• Applies systems thinking to generate new thoughts and opportunities; has ability to build on strategic and innovative thoughts/ideas
• Continuously adapts to changes and effectively navigates through ambiguity; decides and acts without having the picture totally defined; appropriately changes one's strategy in response to new information
• Strong written, computer, and verbal communication skills
• Demonstrated conflict resolution skills
• Previous guest service experience

Highly Desirable:

• College/University degree in related field
• Previous experience as a Ski School Director

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 505095
Reference Date: 09/16/2024
Job Code Function: [[customString7]]