Tuning/repair Assistant Manager

Create Your Experience of a Lifetime!

Come work and play in the mountains! Whether it's your first-time seeing snow or you were born on the slopes, joining our team means discovering (or re-discovering!) a passion for the outdoors while building lifelong connections with teammates and guests from around the world.

With 40+ resorts across 3 continents, you can join our team for a season or stay to build a career. From day one, you'll receive some of the highest compensation rates in the industry, free Epic pass(es) along with free ski and snowboard lessons, 40% retail discounts, the chance to grow through Epic Service - our leading training and development experience, and wellness benefits to fuel your success.

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• RSP Options (after 12 months or 2000 cumulative hours of service)
• Employee Assistance Program
• Excellent training and professional development
• Referral Program

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Job Summary:

The Tuning and Repair Assistant Manager role supports the Tuning Manager in the overall day-to-day operations of the Whistler Blackcomb tune, repair and maintenance locations for both winter equipment and summer bikes, including our traditional rental fleet, in addition, to the My Epic Gear fleet. This position is responsible for staff supervision, financial management, and overall store management with an emphasis on safety first. Oversees with direction from the Tuning Manager; hiring, training, coaching and scheduling of store personnel. Responsible for sales generation and growth, inventory control, controllable expenses, loss prevention and shop appearance.

As the Tuning Assistant Manager, this job assists in overseeing the operations of our high-volume tuning centers, managing repairs and tuning being completed on our guest ski, snowboard, bike equipment as well as our traditional ski, snowboard and bike rental fleets, including our My Epic Gear fleet.

Job Specifications:

• Expected Pay: $52,000 - $58,000 CAD

• Shift & Schedule Availability: Full Time

• Skill Level: Advanced
• Outlet: Whistler Blackcomb tune, repair and maintenance locations

Job Responsibilities:

• Lead daily operations, monitoring performance and budget including scheduling and payroll; act as manager-on-duty in the absence of a Store Manager, while coordinating with other departments on tune-repair needs.
• Adhere to and enforce safety procedures according to policies and standards
• Recruit, hire, train, coach and maintain a quality core tuning and maintenance centers.
• Monitor team performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary.
• Assist in ordering tune shop supplies and maintaining tune shop machinery.
• Assist in leading a team of up to 35 frontline staff across multiple locations.
• Participate with leadership forums providing feedback and input on store performance, training, and continuous improvement opportunities.
• Other duties as assigned.

Job Requirements:

• A minimum of 2 years of team management experience
• A minimum of 1 year prior ski and snowboard tuning experience or background
• A minimum of 1 year prior bike maintenance and tuning experience or background
• Valid driver's license and the ability to operate a truck on roads through adverse winter conditions, in and out of tight alleys and through very busy pedestrian areas
• Bachelor's Degree or equivalent Work Experience
• Direct supervisory experience
• Excellent communications skills both written and verbal
• Self-Motivated with the ability to multi-task in a fast-paced environment
• Team-building skills
• Ability to handle confidential and sensitive information
• Ability to work in a fast-paced environment, multitask and manage multiple customers
• Rental store operation/management experience highly preferred
• Proficient in MS Office Products; Excel, Work, Outlook and Power Point

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution.

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID 507017
Reference Date: 02/17/2025
Job Code Function: [[customString7]]