Operations Specialist, Travel Remote - Americas

We're looking for a dedicated travel coordinator to join our dynamic and lean team of 1 to help provide exceptional support to Shopifolk.

What You'll Do

• Travel Support: Serve as a primary point of contact for travel assistance via Helpdesk and Slack channels (#help-burst-champions, #travel-expense), ensuring timely responses to inquiries.

• Policy Compliance: Review and approve employee travel requests that fall outside of standard policy guidelines, ensuring adherence to company protocols.

• Invoicing Reconciliation: Manage monthly reconciliation of Navan Trip Fees and maintain accurate billing records.

• Documentation Maintenance: Keep our travel source of truth (Vault) updated and streamline team-wide resources on Google Drive/Folder.

• Data Analysis: Prepare and analyze travel-related data for monthly, quarterly, and annual reports, including unused airline credits.

• Vendor Support: Assist in preparing materials for quarterly business reviews with external vendors and contribute to special projects, such as Summit.

• Policy Audits: Support quarterly policy audits and updates, ensuring our travel policies remain current and effective.

• Rate Audits: Conduct quarterly rate audits in Navan for preferred vendors, ensuring competitive pricing for our travel needs.

• Project Contributions: Offer assistance for special projects and internal ad-hoc requests related to travel reports from Navan.

• General Administration: Participate in other program administration tasks as needed to ensure a smooth travel experience for all employees.

What You Bring

• Experience: Previous experience in the travel industry and a strong background in customer service.

• Data Literacy: Proficiency with Google Sheets and strong analytical skills for data management.

Bonus

• Familiarity with the Navan platform is a plus!