Senior Product Owner - Day of Travel

Employment Type: Full-time Regular

City: Canada (Remote Work)

Posting Open Date: 11/08/2024

Posting Close Date: 11/22/2024 (Please note the posting will close at 11:59pm MST)

Note: This is a hybrid work position in Calgary Alberta and requires in-person collaboration at the WestJet Campus (22 Aerial Place NE) 3 days per week. This provides flexibility the remaining 40% of the work week. This hybrid work plan allows for critically important learning, collaboration and networking with our colleagues. Specific days in the office are agreed upon by the team.

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Overview of role:

We have big plans at WestJet. If you care deeply about building amazing experiences, are endlessly curious, skilled at delivering a vision and aren't afraid to challenge the status quo, we'd love you to help us bring those plans to life. We are looking for a Senior Product Owner to join our Digital Product team to support our Day of Travel portfolio, including Digital Check-In, Kiosk and Self-Bag Drop applications. Working alongside the Portfolio Manager, Product Owners and Stakeholders, you'll play a critical role in bridging commercial asks with operational efficiency. You will help shape and implement a digital strategy focused on driving guest satisfaction and increased self-service.

The ideal candidate is a champion for digital channel performance and seamless product delivery, with a passion for enhancing the guests' Day of Travel journey. They bring a strong background in product development, excel at driving engagement and facilitating meaningful discussions. They demonstrate expertise in Stakeholder management, data-driven decision-making and collaboration with cross functional teams creating guest centered, impactful products. This individual should exhibit a high standard of excellence, enjoy challenges, and demonstrate the ability to work in an agile environment.

In return, you'll get to work with people who are:

• High performing and ambitious
• Data driven and UX obsessed
• Social, welcoming, curious, and open
• Leaders who care deeply about your well-being, development, and success

Key deliverables include:

• Develop and report on Objectives and Key Results for Day of Travel products, tracking progress against defined metrics to measure success and adapt strategy as needed.
• Regularly analyze and interpret data to provide actionable insights to continuously drive improvements to the Check-In experience, ensuring the product roadmap and prioritization align with key objectives.
• Continuously monitor product performance, identifying trends, areas for optimization, and new opportunities to improve guest experience and operational efficiency.
• Communicate progress, challenges, and achievements to stakeholders, ensuring transparency and alignment on objectives across teams.
• Lead end-to-end Product initiatives including development of user flows and stories (with UX/Design), and ongoing optimization in an Agile manner using Scrum methodology, using research and discovery.
• Manage team deliverables and timelines related to projects, resolving conflicting priorities or removing scope where needed.
• Research, recommend and lead implementation, where applicable, and suggest enhancements based on analysis of competitive digital channels and industry trends.
• Provide guidance and recommendations on how your products can support WestJet's strategy and vision.
• Develop and manage relationships with business stakeholders to gather well-defined requirements in line with business objectives and manage expectations as well as gain sign off on deliverables.
• Work with other business units (Marketing, Revenue Management, Experience Management, Customer Service, IT, etc) to identify and develop solutions for guest pain points and growth opportunities.

Experience and qualifications:

• Completed Diploma or Bachelor's Degree (Technical/ Business/ Science)
• 7+ years of experience working in digital or emerging technology
• Experience working in/with airports and check-in considered an asset
• Experience managing responsive design with a large consumer footprint
• Experience working in and leading cross-functional teams in an agile environment
• Experience defining scope and managing key deliverables for large projects
• Experience with software development
• Sharp analytical and problem-solving skills, with a high level of attention to detail
• Excellent detailed written, verbal, presentation skills
• Proven experience in backlog grooming, user story development and prioritization
• A working history that shows a commitment to transparency, trust, and collaboration across all levels of seniority
• A love for education and learning about best-in-class practices, customer experiences, and industry
• Advanced knowledge in the following practices (preferred):
  • User Experience within responsive design
  • SCRUM/Agile Development
  • Web Analytics and KPIs
  • Project management
  • Principles of target markets and customer segments

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

• A fun and friendly culture with colleagues who work together to win
• Travel privileges for you and your family, effective from your start date
• Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit WestJet.com.

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