Director, Hospitality Operations

True North Sports + Entertainment is seeking a dynamic leader with a passion for hospitality to oversee and elevate food and beverage experiences for guests.

As a Director, Hospitality Operations, you will lead food and beverage services at Canada Life Centre and The Burton Cummings Theatre, driving operational excellence, guest experience, and process optimization. This role focuses on translating strategic goals into seamless execution, maintaining high standards, and fostering an inclusive and respectful workplace culture.

What to be excited for in this role:

• Collaborate closely with Hospitality leaders to implement strategic initiatives and align operational efforts with organizational goals.
• Develop, implement, and maintain processes and standards that enhance efficiency, quality, and consistency across all food and beverage offerings.
• Partner with department leaders to ensure staffing levels, training programs, and employee engagement efforts support a high-performance environment.
• Ensure compliance with health, safety, and sanitation regulations, upholding the highest standards of food safety and guest well-being.
• Analyze feedback from guests and team members to drive innovation and continuous improvement, enhancing overall service delivery.
• Monitor operational performance, identify opportunities for improvement, and implement best practices that optimize revenue and guest satisfaction.
• Work hand-in-hand with marketing, guest experience, and event teams to create dynamic and memorable hospitality experiences that boost fan engagement.
• Lead by example, fostering an inclusive and respectful workplace culture that encourages collaboration, accountability, and professional growth.

What we need from you:

• A degree in Hospitality Management, Business Administration, or related field, as an asset.
• At least 5 to 7 years of leadership experience in high-volume food and beverage operations, ideally within sports, entertainment, or large-scale hospitality venues.
• Expertise in quick-service, premium dining, and catering operations, with a passion for delivering top-tier hospitality experiences.
• In-depth knowledge of health, safety, and food service regulations, ensuring the highest standards of compliance and guest safety.
• A strategic mindset with the ability to translate vision into tangible operational success.
• Exceptional organizational and project management skills, with the ability to balance multiple priorities in a dynamic, fast-paced environment.
• Strong leadership and communication skills, with the ability to motivate teams and influence stakeholders at all levels.
• The highest level of personal and professional integrity and ethics.
• Financial acumen, including experience with budgeting, cost control, and operational analysis to drive efficiency and profitability.
• A commitment to fostering an inclusive, respectful, and collaborative workplace culture where employees thrive.
•  Flexibility to work evenings, weekends, and event days as required by business needs.
  
  

Why you should join us!

We are True North! At True North Sports + Entertainment, we have developed a culture where our employees are engaged, challenged, and motivated. We are intentional in ensuring our employees personal values, match our organizational values of Team, Trust & Respect, Integrity, Excellence and Community.

Included as one of Manitoba’s Top Employers since 2008, our work environment is dynamic and fast-paced, offering diverse opportunities that allow you to encounter a variety of situations and develop new skills.

We encourage you to apply even if your previous experience does not align perfectly with every qualification in the job description. You may be just the right person for this role, or other roles!

We are Venues | We are People | We are Community

WE ARE TRUE NORTH

Submission Requirements

To apply for this position, please fill out the online application form below. You will be asked to upload your cover letter and resume at the end of the form.

Closing date: Sunday, May 4, 2025

Accommodations are available upon request throughout all aspects of the selection process. Candidates requiring accommodations may contact, in confidence, hr@tnse.com. True North thanks all that apply, however, only those selected for interview will be contacted. No phone calls please.