Dual Cage Cashier/Supervisor-Cnb (FT)

Under the direction of the Cage & Count management and supervisory team, this position is responsible for preparing and completing of all Cage transactions and for maintaining and securing assets. Must work well within a team, excel at multi-tasking and display exceptional communication and interpersonal skills. Cage cashier contributes to a safe and welcoming work environment for all coworkers. Must respect and adhere to all policies and procedures, regulations and Internal Controls. Above all else, must embrace and be aligned with Casino New Brunswick's culture and philosophy of providing outstanding entertainment experiences.

PLEASE NOTE—this is a DUAL leadership role within the Cage & Count Department. Responding to business, assignment will split their time between Supervisory and Regular Cage Cashier duties.

Key Accountabilities

• Responsible for the redemption of gaming vouchers in a pleasant and professional manner in compliance with cash handling procedures, internal controls, company policies and procedures and/or NB Lottery Gaming Corporation (NBGLC) policies and procedures; report any violations and escalate to the appropriate level as necessary
• Process Jackpot payments
• Balance Cash Float at the beginning and end of shifts, and keep working areas organized
• Keep control over Cash Desk keys and ensure their return to the Cage Supervisor at the end of the shift
• Complete Foreign Currency exchanges, buy backs and Travelers' Cheques as per NBGLC policy
• Complete currency exchanges and transactions, track player financial activities and complete required reports to comply with the Criminal Code of Canada Proceeds of Crime (Money Laundering), Terrorist Financing Act/Regulations and the NB Lottery Corporation policies and procedures
• Ensure safety and security of employees and guests while providing prompt, courteous service to assure guests have an enjoyable gaming experience
• Ensure all transactions are processed and recorded properly in the various electronic systems
• Acquire and maintain a strong knowledge of all Cash Cage policies and procedures
• Participate in a professional, constructive and supportive environment for all Casino staff with an attention to open communication and a team concept
• Preserve Casino and guest confidentiality while at work and away from work
• Other duties as assigned

Education and Qualifications

• High school diploma or GED equivalent
• Two years cash handling experience in a customer service position
• Ability to operate adding machines, currency counters and other related equipment
• Working knowledge of computers
• Professional attitude and appearance, strong interpersonal skills and a team player
• Must possess excellent verbal, written and organizational skills
• Dependable and reliable with a demonstrated commitment to service excellence
• Bilingualism (Fr/Eng) is required
• Ability to successfully obtain and maintain a Gaming Registration within applicable province (New Brunswick).

Work Environment Considerations

• Regular back-office environment, fast paced with multiple priorities, extended period of standing, non-traditional work hours