Travel and Operations Coordinator
Job Type: Permanent
Reference code: 127654
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto, ON; Brossard, QC; Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Laval, QC; Moncton, NB; Montreal, QC; Ottawa, ON; Quebec City, QC; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Vancouver, BC; Victoria, BC; Winnipeg, MB
Our Purpose
At Deloitte, we are driven to inspire and help our people, organization, communities, and country to thrive. Our Purpose is to build a better future by accelerating and expanding access to knowledge. Purpose defines who we are and gives us reason to exist as an organization.
By living our Purpose, we will make an impact that matters.
- Learn from deep subject matter experts through mentoring and on the job coaching
- Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
- Be expected to share your ideas and to make them a reality.
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Deloitte seeks a Travel & Operations Coordinator with proven experience in group travel, room block management and event registration in a corporate setting.
Due to the nature of the role having interactions with National & Global clients, English is required for this position
What will your typical day look like?
The Travel & Operations Coordinator will facilitate the day-to-day operations with respect to travel arrangements for learning programs associated with Deloitte University North (DUN), and support with general event planning tasks.
- Capture travel requests for assigned programs, and continually monitor registration for new requests or cancellations.
- Contact participants with proposed travel options based on program requirements.
- Coordinate air and rail travel booking, following internal policies, and existing vendor relationships.
- Advise on the purchase of flight passes, managing the inventory of credits.
- Purchase, management, and distribution of ground transfer vouchers.
- Send confirmation emails to each participant with issued tickets and itineraries.
- Manage travel deviation approval process, engaging 3rd party travel agency as needed.
- Maintain detailed travel manifests and other post-program reports, files, and invoices for internal reconciliation.
- Monitor departures, flight cancellations and any disruptions that may require participant's immediate attention.
- Manage a shared travel mailbox management, responding to all-travel related questions from participants, demonstrating knowledge of DUN travel and expense policies.
- Support both our leisure and business travel programs, following a series of internal processes.
- Coordinate accommodation arrangements for participants, including hotel bookings, room assignments, and special requests.
- Maintain accurate records of room bookings and ensure timely communication with participants regarding their accommodation details.
- Maintain detailed reports, records and documentation related to travel, accommodation, and registration activities.
- Develop and manage the Cvent registration process for events, including the creation of online registration forms and databases.
- Monitor and track registration numbers, providing regular updates to event organizers.
- Manage participant inquiries and support with the registration process.
- Other light event planning-related tasks such as intake, scheduling, sourcing, reporting, etc.
About the team
Deloitte seeks a Group Travel Coordinator with proven experience in group travel ideally in a corporate setting. The successful candidate will work in collaboration with the Deloitte University North team to help deliver exceptional learning experience to our people.
Enough about us, let's talk about you
Qualifications:
- Minimum of 2 years' experience in business travel, room block management, hospitality and/or event registration.
- Outstanding communications and customer-service skills, with strong capability to interact with a diverse team of people in a fast-paced work environment.
- Proven ability to juggle multiple programs simultaneously while managing rapidly changing priorities and peak periods.
- Demonstrated reporting and data management skills with great attention to detail.
- Proficiency in Microsoft Office Suite (particularly Excel), and prior experience with Concur.
- Cvent knowledge is an asset.
Requirements:
- Ability to work on a rotating shift schedule which will change every 3 weeks (8:00am-4:30pm; 10:00am-6:30pm; 11:30am-8:00pm EST)
- Flexibility to work overtime if needed.
Total Rewards
The salary range for this position is $47,000 - $78,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.
Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. Some representative examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, 38+ days off (including 10 firm-wide closures known as "Deloitte Days"), flexible work arrangements and a hybrid work structure.
Our promise to our people: Deloitte is where potential comes to life.
Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.
You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute. Be the leader you want to be.
Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.
Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors. Our TVP is about relationships - between leaders and their people, the firm and its people, peers, and within in our communities.
The next step is yours
At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan, Reconciliation Action Plan and the BlackNorth Initiative.
We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations). We'd love to hear from you!
By applying to this job you will be assessed against the Deloitte Global Talent Standards. We've designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.
Deloitte Canada has 30 offices with representation across most of the country. We acknowledge our offices reside on traditional, treaty and unceded territories as part of Turtle Island and is still home to many First Nations, Métis, and Inuit peoples. We are all Treaty people.