Company, Department: Nova Scotia Power, Information Technology
Location: Halifax, NS
Type of Employment: Regular Full-Time
Closing Date: May 2nd, 2025
Join our growing ServiceNow Platform team as a Senior ServiceNow Analyst reporting to the ServiceNow Platform Lead. In this role, your primary focus will be on managing and optimizing the ITOM suite, including Discovery, MID Server infrastructure, and Event Management. You’ll also contribute to broader platform administration tasks and support core ITSM processes as needed. Collaborating with IT, infrastructure, and security teams, you’ll play a critical role in improving visibility, automation, and operational health across our technology landscape. This is an excellent opportunity to grow your ServiceNow skills within a dynamic team of administrators and developers, making a significant impact on NSPI’s enterprise digital strategy.
Key elements of this role include:
- Administer and maintain ServiceNow ITOM capabilities, with a focus on Discovery, MID Server deployment and tuning, and Event Management.
- Collaborate with network, server, and application teams to ensure accurate and complete service mapping and infrastructure visibility.
- Monitor and optimize MID Server performance, availability, and upgrades.
- Support the configuration and tuning of Event Management rules, alert correlation, and operational dashboards.
- Help troubleshoot issues across the platform, including performance concerns and integration errors.
- Document processes, configurations, and updates to maintain clear and current knowledge across the team.
- Stay current with ServiceNow releases and ITOM best practices, recommending platform improvements and drive automation opportunities where appropriate.
These skills will make you successful:
Qualifications:
- Bachelor’s degree in Information Technology, Computer Science, or a related discipline, or equivalent practical experience.
- Strong understanding of IT infrastructure and networking concepts (servers, databases, firewalls, load balancers, etc.).
- At least 3 years of experience in ServiceNow administration or a technical operations/infrastructure support role.
- In-depth knowledge and work experience with CMDB and CI relationship mapping
- Solid troubleshooting skills and a problem-solving mindset.
- Experience working in Agile environments.
- Ability to communicate effectively across technical and non-technical teams.
Preferred Qualifications:
- ServiceNow certifications such as CSA or CIS-Discovery.
- Exposure to JavaScript and experience building workflows or automation in ServiceNow.
- Hands-on experience with ServiceNow Discovery, Event Management, and MID Server administration.
- ITIL 4 or v3.2011 foundation certification
Learn more about our culture and values
At the Emera Group of Companies, you’ll be part of an inclusive, respectful workplace where everyone is welcomed and supported. Come build a career as unique as you are: making an impact from Atlantic Canada to the world. Your experience and perspective will help us to safely deliver cleaner, more reliable energy to our customers.
If working in an innovative environment, challenging yourself, and shaping a cleaner energy future inspires you, we want to hear from you. Apply by May 2nd, 2025 and let us know why this role is right for you.
The perks of joining our team? We offer:
- Health & Wellbeing: A comprehensive benefits plan, 24/7 access to virtual health care services for you and your family through Dialogue, access to a free on-site fitness centre, Employee and Family Assistance Program, parental leave top-up plan and wellness benefits.
- Grow Your Career: Opportunities to advance within and between our affiliate companies, a focus on employee development and available sponsored education programs.
- Community Engagement & Care: Corporate investments in the places where our people live and work, mentoring opportunities, fundraising-matching, volunteer programs, various committees and employee resource groups, and scholarships for children of employees.
- Competitive Compensation: Short-term incentive plans and a Defined Contribution Pension Plan.
Diversity, Equity & Inclusion at Emera
As one of Atlantic Canada’s largest publicly traded companies, we are ranked one of Canada’s Top 100 Employers, Top Employers for Young People and Top Diversity Employers. We know our success is driven by our dedicated teams and we strongly encourage applications from all qualified candidates, including persons who identify as racially visible, Indigenous, persons with disabilities, women in underrepresented roles and members of the 2SLGBTQ+ community.
Applicants from these equity groups may self-identify through the online application process. We support candidates and employees with access and accommodation needs and encourage you to let us know when you require accommodation.
Recruitment & Promotion Policy
The success of the Emera Company is driven by its people: a strong team with a shared commitment to support the Emera Company mission and values. The purpose of our recruitment policy is to provide a consistent framework to support fair and equitable attraction, hiring, and retention of the best talent for vacant positions. We are dedicated to maintaining a fair hiring process that provides equitable opportunities to all our applicants and is guided by our company values.