Player Development Associate-bfd

Position Summary: Under the general direction of the Regional Marketing Manager (WGTA) or Executive Director of Casino Marketing & Player Development (GTA). The primary responsibility of the Player Development Associate is to aggressively market current offers or promotions to casino guests and facilitates the development of players within the respective region/sites. The Player Development Associate ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Educational and Functional Requirements:
• Minimum 2 years in outbound sales, marketing experience in guest/customer service, sales management; loyalty program experience;
• Post-secondary education in commerce, marketing, hospitality, public relations or management an asset or suitable combination of continuing education and strong experience considered;
• Ability to exceed internal and external guest expectations through timely, effective and service oriented communication;
• Ability to safeguard and keep information confidential
• Ability to work under pressure, problem solve, and overcome resistance
• Ability to successfully obtain or maintain gaming registration with the provincial regulator
• Computer fluency in MS Office suite.
• Experience in and understanding of Slots and Table Games an asset
• Multilingualism is considered an asset
• Ability to aggressively market consumers, successfully overcome objections, and close on reservations.
• Ability to track call transactions and follow-up appropriately to book reservations.
• Good cold-calling ability, the ability to open a conversation, effectively promote the features and benefits of Great Canadian Entertainment vs. the competition. This includes the ability to convey the terms of all offers and promotions, and effectively secure reservations.
• Must be able to work varied shifts, including nights, weekends and holidays.

Work Environment Considerations: Regular office environment, non-traditional work hours may be required in certain circumstances.