Manager Events and Memberships

A NEW BREED OF ENTERTAINMENT

With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.

Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.

JOB SUMMARY

As the Manager, Events and Memeberships this role is accountable for development, management and oversight of the entire inbound sales, existing client outreach and booking cycle for all food and beverage group events, private dining, membership relations and private box rentals at all Woodbine locations including WEG operated GCE Event Venues. This position will manage and communicate the operational requirements and expectations for all marquee events.

This position also acts as the primary contact and coordinator for all 3rd party caterers and GCE Sales Team. They will need to develop and implement innovative programs, processes, and procedures to maximize operating costs and increase productivity. The Manager, Events and Membership will need to be a natural leader with strong relationship skills to bring cross-departmental teams together to support the execution of events.

JOB REQUIRMENTS

• Drive group sales, memberships and private box rentals to ensure financial targets are met. Analyze and report financial information to assess revenue generation, administrative information for event evaluation and development, and consumer information for clientele identification and evaluation

• Develop and maintain relations with Woodbine Club members and horse people.

• Ensure all bookings are followed up for appreciation, feedback, and re-booking agenda/opportunities.

• Identify and investigate guest concerns with internal departments when incidents are reported.

• Propose responsible solutions exceeding guest expectations with a low cost / no cost.

• Primary contact for all members and private box relations (guest feedback and requests)

• Primary liaison with Marketing Events for Group Events and Membership strategy, programming, and implementation

• Leads cross-departmental meetings to ensure all event details are reviewed with required stakeholders

• Ensures all BEO details are accurate and delivered to all departments and received in a timely manner

• Managing all aspects of group events and private dining affairs by:

  • Managing and organizing facility tours

  • Preparing event proposals and third-party contracts

  • Planning and coordinating events by consulting with clients on menu development, activity and entertainment planning.

JOB QUALIFICATIONS

• Post Secondary School Diploma

• Strong working knowledge of Banquet/Catering operations

• 3 years sales position in hospitality/entertainment industry

• Advanced decision and problem solving skills;

• Advanced interpersonal skills necessary to interact effectively and influence cooperation and contribution from internal departments.

• Advanced oral and written communication skills necessary to provide clarity with guests and staff, ensuring professionalism when representing Woodbine Entertainment.

• Strong ability to think outside the box and make recommendations which best fit the operation and guests' desired outcomes.

• Working knowledge in Reservations and Catering systems an asset

• Strong relationship management skills

• Strong working knowledge of PC networks (Microsoft Office Programs)

• Ability to understand, remember and follow verbal and written instructions.

• Ability to complete assigned tasks without direct supervision.

• Ability to exercise independent judgment and make decisions.

• Ability to perform under stress and/or in emergencies

Diversity, Equity, Inclusion and Belonging

Be Yourself.

We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.