With almost 150 years of proud horseracing history, Woodbine Entertainment Group is the founding pioneer and largest operator of professional horseracing in Canada.
Building on our rich past, we are surging ahead to the future with an energized, new vision. Today we deliver the most thrilling and highest quality racing, dining and entertainment experiences to our visitors. In doing so, we remain a world-leader in horse-racing — and also among the most exciting and diverse entertainment facilities on the globe.
Duties and Responsibilities:
Customer Service
- Wear a clean and complete uniform in accordance with WEG standards
- Provide prompt, friendly and courteous service to internal customers and vendors at all times
- Address all product and service needs, requests and concerns promptly
- Provide timely and accurate documentation for all transactions
- Maintain clean service and work areas. Ensure safe easy access to, and delivery of all product
- Uphold and demonstrate WEG's Core Values.
Receiving
- During the receiving process either accept or reject vendor deliveries based on established policy, procedures and practices.
- Deliver incoming product from the dock to the requesting outlet
- Complete all systems paperwork related to the receiving process
- Transmit all received invoices in soft copy format to AP for processing
- Create and transmit all credit notes to the Vendor and AP for processing.
- Ensure FIFO method of inventory is consistently practiced
- Adhere to security and stock control procedures and protocols
- Store product to WEG standard
- Rotate product when restocking
- Perform Food Safety Inspections a on incoming trucks and products logging notes and temperature checks.
Product Delivery: Manage flow of product from the Warehouses to all pump rooms with accuracy and efficiency.
- Build product orders in the warehouse from system generated transfers for outlets, storage areas, pump rooms following safe food handling procedures.
- Monitor and check all product for quality and freshness
- Load and transport merchandise to stock and pump rooms under the direct control of the Warehouse operations
- Maintain the stock levels of storage areas and pump rooms under Warehouse operations.
- Maintain cleanliness and organization of warehouse, stockroom and pump rooms including floors and waste removal
- Assist with the set up and break down of Events and Functions
Inventory/Admin: Contribute to overall profitability through timely and accurate record keeping and product distribution
- Maintain the min/max par levels in assigned stockrooms and pump rooms.
- Input transfers into the stock control program on an as required basis.
- Obtain signatures on all documentation for product being picked up for delivery to the outlets.
- Update transfers in the system
- Assist with period end inventories of the warehouse, storerooms, and pump rooms
Communication: Manage information to maintain and improve food quality, service
satisfaction, teamwork, and operational effectiveness
- Report any special occurrences or discrepancies to the Warehouse Supervisor/Manager
- Report all inventory or quality discrepancies to Warehouse Supervisor/Manager
- Consult with Supervisors/Managers to ensure that our outlet customer needs are met with accuracy and efficiency
- Identify and request repairs necessary to working equipment
- Identify and recommend opportunities that would contribute to operational improvement
Other related service duties or responsibilities may be assigned based on business requirements.
Diversity, Equity, Inclusion and Belonging
Be Yourself.
We believe differences should be valued and celebrated. By building diverse and inclusive teams, we strive to provide a more authentic and empowering work experience that unlocks the potential of our people. Regardless of race, religion, colour, national origin, sex, gender, expression, sexual orientation, age, marital status, veteran status, or disability status, we believe everyone has the right to express their ideas, ambitions, and pursue their goals with confidence and integrity. Diversity breeds innovation. We want people to think differently. Our commitment is to build a culture that welcomes everyone and leverages their unique perspectives to be a great entertainment company that shares the thrill of horseracing experiences with the world.