Customer Service/information Services Attendant - Art Gallery

The City of Markham is proud to be recognized for the 4^th consecutive year as one of Canada's Best Employers by Forbes and Statista Inc. In 2024, the City of Markham is ranked the top city in Ontario and in the top 10 for Government Services. The recipient of multiple environmental awards, we are recognized for our innovative sustainability and urban planning initiatives as well as our fiscal accountability. More than 357,000 residents call Markham home and benefit from our rich heritage, culturally diverse environment, vibrant local economy and focus on quality of life.

Applications are now being received for the Information Services Attendant position in the Economic Growth, Culture and Entrepreneurship Department, Development Services Commission. To apply for this position, please submit your cover letter and resume online at www.markham.ca/careers by Sunday, September 22, 2024.

Join us and make a lasting difference!

Location: Varley Art Gallery of Markham

Work Hours: Saturdays and Sundays with occasional weekdays and evenings

Job Summary:
Under the direction of the Administrator, this position is responsible for providing a consistent level of front-line customer service to visitors, rental clients, researchers, group tour and program organizers, suppliers, trades people and others requesting information at the Varley Art Gallery. Information Services Attendants (ISA's) will also be responsible for leading group tours through the gallery spaces providing detailed information about the exhibits and answering any questions visitors may have. ISA's will play a crucial role in connecting visitors of all ages to art and the Gallery's permanent collection.

Job Duties:

• Provides support to events taking place within the facility
• Leads group exhibition tours on weekends for visitors of all ages
• Receives and accurately handles customer requests (phone, in person and/or via email) and provides information for information about the site, current events, rentals and other activities.
• Following detailed procedures, assists patrons with the registration process by reviewing program details with patrons, checking on system for program availability, issuing receipts to patrons and forwarding application forms and cheques to the Contact Centre.
• Sells and processes rental and programming services ensuring the staff and facility resources are available. Receives cash and records sales in an automated 'Point of Sale' system.
• Ensures clean and safe conditions in the front office and general reception area; Reports facility issues to maintenance and/or appropriate staff.
• Responsible for facility closings, checking to ensure all buildings are locked, alarms set and assets secured.
• Ensures an adequate supply of program and promotional materials to provide to the public and notifies appropriate staff when supplies are low.
• May conduct facility tours and provide information on promotion packages.

Qualifications:

• Enrolled in or partial completion of High School, Post-secondary education in art history or equivalent is an asset.
• Experience in the capacity of serving customers.
• Minimum age of 16 years or older at the start of employment
• Standard First Aid with CPR 'C'
• AED certified
• Driver's License is an asset.
• Superior customer service and communication skills and sensitivity to interact with a diversity of patrons in a courteous and efficient manner.
• The ability to work a diverse group of volunteers of various ages, cultures and skill levels. Computer skills an asset.

Core Behaviours:

• Service Excellence: Meets or exceeds service standards when interacting with customers in the community and in the organization.
• Change & Innovation: Responds positively and professionally to change and helps others through change
• Teamwork & Relationship Building: Interacts with others in an inclusive, collaborative and respectful way that creates effective working relationships
• Communication: Communicates in a clear, professional and respectful way; demonstrates active listening
• Accountable & Results Oriented: Demonstrates ethical behaviour and accountability, aligns with City values, and abides by relevant policies and legislation
• Management & Leadership: Demonstrates self-management, professionalism and engagement; leads by example

The City of Markham is committed to inclusive, accessible and barrier free employment practices and to creating a workplace that reflects and supports the diversity of the community we serve. Please let us know if you require an accommodation and we will work with you to ensure a barrier free hiring process.