Front of House Coordinator
Req ID: 25770
Vacancy Type: Permanent
Number of Positions: 1
Closing Date: 01/14/2025
Job Summary
Under the direction of the Supervisor, Front of House, the successful applicant will be responsible for working onsite at large-scale events managing the Front of House team at the City's premier venues, while providing exceptional customer service in a safe and comfortable environment.
Duties and Responsibilities
- Act as a main point of contact for Front of House operations during events, including supervising and motivating the Front of House team (up to 50 staff and volunteers on event day).
- Oversee the Front of House operations during events (set up and operation of ticket scanners and two-way radios), monitor ingress and egress of events to ensure safety of staff and patrons.
- Staff Deployment.
- Assist in the training, mentoring and development of the part-time Front of House team.
- Work cross departmentally with various teams to ensure the successful execution of events.
- Create event reports to document all event details and issues.
- Provide excellent customer service at all times to event organizers, guests and team members.
- Act as a brand ambassador for the City of Mississauga venues.
- Ensure cleanliness of the Front of House public areas.
- Respond to public inquiries and complaints while onsite.
- Resolve all Front of House issues in a timely and pleasant manner.
- Work closely with the Front of House team to ensure the Front of House is a safe environment by reporting all deficiencies encountered.
- Understand, apply and adhere to City of Mississauga policies and procedures for patrons and staff.
- Perform other duties as required.
- Must be available to work weekdays, evenings, weekends and holidays.
Skills and Qualifications
- Minimum three years' experience in a customer service environment
- Strong organizational and interpersonal skills
- Ability to prioritize and attention to detail
- Minimum two years supervisory experience working in an entertainment venue is an asset
- Ability to multi-task diverse challenges at one time
- Ability to work well and stay calm under pressure
- Experience in leading teams is an asset
- Enthusiastic, self-starter with the ability to work independently
- Emergency First Aid and CPR "B" certified
- Smart Serve Certification is an asset
- May be assigned shifts up to 13 hours
- Must be able to work flexible/late hours, including weeknights, weekends and holidays.
- Motivated and willing to take initiative, make decisions and have a "can-do" attitude
- Strong written and verbal communication skills, multilingual considered an asset
- Exemplary leadership skills and ability to manage staff and volunteers
- Able to lift up to 15-20 lbs. and stand for extended periods of time
- Ability to stand and walk up and down stairs for extended periods of time
- Comfortable in a low light atmosphere
Hourly Rate/Salary: $ 67,068.00 - $ 89,424.00
Hours of Work: 35
Work Location: Living Arts Centre
Department/Division/Section: CMS/Community Services Dept , CMS/Recreation & Culture Division , Culture & Events
Non-Union/Union: Non Union
We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.
All personal information is collected under the authority of the Municipal Act.
Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.
Learn more about the City's commitment to Equity, Diversity and Inclusion.
Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.
If selected to participate in the recruitment, selection and/or assessment process, please inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.
