Regional Director of Operations
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine a place where people work as one to create an experience that inspires many. Join us and know that you make it possible for friends, families, and co-workers to come together. No matter why they gather, we're here to serve. Because of what we do, people share so much more than a meal. And that's why this is so much more than a job.
Why work with Eurest Dining? We are a member of Compass Group Canada, the leading food and support Services Company. We provide diverse, innovative dining services to corporate headquarter locations, law firms, manufacturing facilities, distribution centres and call centres. Join our commitment to providing exceptional food service to the best of business and industry.
Job Summary
Now, if you were to come on board as one of our Regional Operations Directors, we'd ask you to do the following for us:
- Conduct operation audits of regional units to ensure conformance with the Company, government and accrediting agency standards, regulations and record keeping and design improvements to optimize financial performance and operational productivity
- Ensure adherence to company purchasing programs
- Observe condition of facility when visiting sites for quality control purposes and investigate complaints regarding unit operation, affecting satisfactory solutions
- Develop realistic and accurate district/region forecasts and monitor development of realistic and accurate unit forecasts, then ensure that each unit's financial performance meets the Company and client forecasts
- Establish and maintain effective client and customer relations, identify client's needs, communicate unit progress, operations problems, and new Company programs to client
- Interpret financial reports for clients and document business content of client meetings
- Ensure that clients are aware of current applicable government regulations
- Conduct and/or monitor customer, client and associate satisfaction surveys
- Interpret and ensure compliance with policies, procedures, and guidelines to promote their consistent application within the district
- Participate in the sales process by working with the pre-proposal study teams, aid in presentations, prepare opening team schedules and coordinate/lead opening teams
- Conduct client negotiations, renegotiate unit contract and coordinate documentation of contract changes
- Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus
- Audit performance appraisals and associates' files and monitor Diversity action plans
- Support recruiting for Operations and District Manager positions as required and assist the Operations Managers with new supervisory hires
- Identify district training requirements and develop and coach supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of district associates
- Plan and conduct district meetings, making full use of support staff as needed
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws
Think you have what it takes to be one of our Regional Operations Directors? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.
- 5+ years' related experience and/or training in multi-unit responsibility; or equivalent combination of education and experience
- Supervisory experience, preferably within a unionized environment
- Ability to develop strong business relationships and an open line of communication with clients, colleagues and associates
- Ability to write routine reports and correspondence, as well as prepare and present effective PowerPoint presentations
- Ability to speak effectively before groups of customers, employees, and clients
- Proficient with Word, Excel and PowerPoint applications and comfortable learning new applications
- Ability to identify problems, collect and interpret data, establish facts, and draw valid conclusions
- Ability to create and present quarterly and annual business reviews
- Ability to understand, analyze and improve financial results within the region and within the reporting units
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.