Spa Manager
- Bonus based on performance
- Competitive salary
- Employee discounts
- Health insurance
As our Spa Manager, you'll operate like an owner-operator, mastering all aspects of spa operations while ensuring an exceptional client experience. We're looking for someone with a background as an esthetician or massage therapist who also has strong leadership and ownership skills. You'll work closely with our facial and massage team to drive business growth, manage marketing initiatives, and ensure seamless operations.
- Lead, coach, train and set expectations for a team of spa service professionals
- Demonstrate ability to balance coaching with discipline
- Manage, coach and train team on selling spa services and products to reach or exceed financial goals
- Manage, coach and train team on cost management best practices
- Manage administrative tasks including being a Spa Associate when required but not limited to payroll, scheduling, inventory and reporting
- Knowledge and good understanding about skin care services and products
- Flexibility, adaptability, and commitment to the growth of the spa (clock-watchers need not apply!)
- Tech-savvy with the ability to leverage digital tools to enhance services, develop staff, and improve client experiences
- Minimum 3 years experience in spa industry in a leadership role
- Excellent knowledge of spa services and retail operations
- Ability to meet or exceed sales goals
- Strong desire to provide, train and deliver outstanding customer service
- Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients
- Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays
- Background as an esthetician or massage therapist, with proven leadership and ownership skills
- Competitive pay structure inclusive of commissions & bonuses
- Empowerment to work independently
- Uplifting team atmosphere
Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why It Makes a Difference Who You Work For!
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.