Front of House Manager

Description:

A Front of House Manager at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the Restaurant's daily operations. This includes supporting the training, development, staffing, scheduling, and performance management of the Front of House team members. The Front of House Manager supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to thriving workplace culture.

Reporting to the General Manager, the FOH Manager will ensure that all guests are provided with the best experience possible and all responsibilities are conducted in a professional manner.

• Foster a positive and fun company culture.
• Manage and execute all aspects of the front of house, human resources: recruitment and selection, training, performance management, recognition and development.
• Manage employees by building strong teamwork and maintaining an accurate.
• As part of the management team maintain an up-to-date plan of restaurant staffing needs.
• Prepare schedules and ensure that the restaurant is properly staffed for all shifts.
• Lead, manage and deliver the Perfect Guest Experience each shift: dine-in, sports bar, take- out and delivery and guest recovery.
• Maintain a positive attitude that promotes teamwork within the restaurant.
• Shift management of controllable costs: Food, beverage, labour and QC prom line.
• Ensure operational and occupational health and safety standards are in place and adhered to each and every shift.
• Measure and evaluate service standards by using various feedback tools to develop and implement plans for continuous service improvement.
• Assist the management team with all aspects of restaurant operations.
• Other duties as required.

What does a successful Front of House Manager look like?

• Leads by example and works "Shoulder to Shoulder" with team members and coaches in the moment
• Driven by professional development opportunities, and is consistently seeking new learning and skill-building moments
• Achieves goals through strong organizational skills and effective time management
• Builds relationships by finding common ground and working cohesively with all team members
• Committed to championing the "Foundations of Hospitality," Boston Pizza's Brand Standards and Food Safety
• Effectively communicates, sharing goals, challenges, and is continuously coaching the team on ways to progress
• Maintains a positive composure and thrives in a fast-paced environment

• Canadian restaurant experience required.
• Strong communication and interpersonal skills, both written and oral.
• Strong analytical/decision-making skills.
• Leadership skills - able to direct, coach, and supervise a team
• Customer service skills - able to exceed guest expectations.
• A positive and team-oriented attitude.
• Must be able to work with minimal supervision and have a strong initiative.
• You must be able to perform efficiently during high volume peak periods.
• Ability to multi-task in a fast paced environment.
• Must be able to work a flexible schedule including opening, closing, weekends and holidays.
• Must be eligible to work in Canada.