Order Manager

Are you a pro-active and organized administrative professional, that possess a "can-do" attitude, and has strong critical thinking skills? Are you passionate about providing Peace of Mind? Are you looking to be a part of a growing team and company? If so, we have an exciting opportunity for an Order Manager!

Beacon Lite is one of the top providers of traffic control equipment and services. We are a fast-paced, growing business, with over 60 years of traffic control experience. Locally, we have operations in Ottawa, Gatineau, Kingston, and Sudbury with over 250 employees between our 4 locations.

Beacon Lite has merged with the Universal Group, an industry leader who was recognized as one of Canada's best-managed companies in 2024, in Traffic Control Personnel, Traffic Management Planning, Traffic supplies, Occupational Health and Safety Training, Landscaping, and Staffing services. We offer an entrepreneurial environment with opportunities for job advancement and continued education.
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Position Overview:

The Order Manager is responsible for building client relationships and coordinating the booking of services and rental equipment. They play an important role in the organization as they are the first point of contact for all new and returning customers. They provide vital information and guidance to ensure the best traffic control solutions are offered so that client needs are met.

For greater clarity, this role's primary objective is to behave in a reception/client service capacity, with invoicing/data entry and other administrative functions as it relates to the order management process.

What you will be responsible for:

• Act as the main contact between clients and the company by answering phone calls, emails, and assisting walk in clients
• Assist clients by answering questions, problem solving, and providing information on traffic control solutions
• Proactively build and maintain client relationships by communicating with clients to evaluate their needs and job specifications
• Exercise judgment to determine the most appropriate pricing option to quote customers, considering factors such as customer needs, competitive pricing, and company profitability
• Identify opportunities to upsell or cross-sell additional products and services, maximizing revenue from each customer interaction
• Issuing customer quotes to our clients with accurate pricing and comprehensive information about our products and services
• Input estimates into the computer system, while prioritizing efficiency and accuracy, contributing to seamless transactions for our customers
• Issue invoices and receive payments for rental and service transactions
• Ensure that all work orders are entered into dispatching system promptly
• Work collaboratively with all division managers to ensure deliveries, pick ups, and other tasks are being completed consistently; provide feedback on this process and develop strategies to optimize it further

What you get from us:

• Extended Medical, Vision, and Dental benefits upon completion of probationary period
• Wellness Program/EAP and Corporate Discounts
• 3 weeks of Paid Vacation
• RRSP/DPSP with 3% matching after 6 months of employment
• A fantastic corporate culture where you will feel supported and recognized for your work
• A growing organization with room for development and advancement

What we need from you:

• Minimum 3 years of experience in professional office setting; preferably within the construction industry (Required)
• Must be available to work Monday - Friday, 8 hrs/day, between the hours of 6am - 4pm (Required)
• Proficiency with Google Workspace (Gmail/Sheets/Docs) and ability to learn new software applications (Required)
• Strong verbal and written English communication skills (Required)
  
• Valid G class driver's license and your own vehicle (Asset)
• Diploma in office administration/management or related discipline (Asset)
• Exceptional ability to communicate, influence, and negotiate with stakeholders at all levels
• Strong customer-centric mindset with a passion for delivering exceptional service
• Highly organized, detail-oriented, and capable of working in a fast-paced environment
• Self-motivated and results-driven
• Strong problem solving and critical thinking skills
• Strong organizational skills and the ability to prioritize tasks
• Meticulous attention to detail and proficient in data entry
• High degree of professionalism

Why Universal Group?

The Universal Group is driven by our purpose to provide Peace of Mind to both our clients and team members. Our people embrace our core values of being 'Passionate, Authentic, and Driven' in everything we do and in every decision we make every day. They are the fabric of who we are and, without question, the reason for our success and continued growth.

The safety of our team members and the public drives us daily.

The Universal Group is an industry leader in traffic control services, traffic management planning, traffic equipment supply, landscaping, temporary labour, and occupational health and safety training. We are a one-stop shop, as our full suite of services ensures that we can manage projects from conception to completion.

For more information about the company, please visit our Indeed Profile!

Our Commitment to Diversity

The Universal Group is an equal-opportunity employer committed to diversity and inclusion in the workplace.

We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic.

Apply today; we can't wait to hear from you. Come grow with us!

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