Food & Beverage Supervisor (Full-time) - Gbh

Great Blue Heron Casino & Hotel is seeking a Full-time Food & Beverage Supervisor!

Reporting to the Food & Beverage Manager, the Food & Beverage Supervisor is responsible for ensuring the smooth operation of the Food & Beverage department. Excellent internal and external customer service skills are required to be displayed at all times.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company's vision, mission and values:

• Reconcile all cash floats and follow proper cash systems policies and procedures
• Ensure all employees provide exceptional and efficient customer service
• Supervisor employees and ensure completion of probationary reviews, annual reviews, and provide coaching to employees in a positive manner
• Manage employee's performance, attendance and issue corrective actions as required
• Ensure all employees work in a safe manner and adhere to all food safety and health and safety regulations and procedures
• Ensure employees adhere to company's dress code, including reporting to work in a clean uniform, proper hygiene and grooming
• Complete and manage inventory control for the department, order inventory as required
• Assig tasks and duties accordingly to employees
• Maintain payroll system and exception logs such as authorizing shifts, calculating bi-weekly time sheets, managing the attendance management program of employees
• Ensure employees are fully trained and understands the operation of all food and beverage equipment
• Report and complete daily paperwork as required
• Maintain a professional and courteous rapport with all patrons and internal customers
• Handle all customer concerns and complaints in a respectful and prompt manner
• Demonstrate leadership skills by providing development opportunities for employees
• Attend meetings and training seminars are required
• Perform other duties as required by the Food & Beverage Manager

Successful applicants will demonstrate the following qualifications:

• Minimum 3 years of experience in Food and Beverage, Front of House experience is required
• Minimum 1 year of supervisory or managerial experience
• Must be Smart Serve certified
• Proven knowledge of food and wine
• Effective leadership and ability to provide coaching to employees
• Excellent verbal and written communication skills
• Must be proficient in Microsoft Office Applications including Excel, Word, Outlook
• Must have experience with P.O.S. systems
• Bartending and serving experience in a high-volume bar and restaurant is required
• Experience with inventory control systems
• Must have strong organizational skills, ability to prioritize and meet tight deadlines
• Strong interpersonal skills and proven ability to build rapport with internal and external customers

Candidates must be ready and willing to work a flexible schedule, including evenings, weekends, holidays and overnights. The hours of work will be based on operational needs. Ready to embark on your next adventure?