Service Supervisor

At SMS Equipment, our Service Supervisors thrive in an essential and dynamic team environment. This role is focused on the safe, efficient, and economical operation of our branch in Timmins, ON. Being local to the Timmins area is an asset, but we welcome all qualified candidates. If you’re passionate about driving success within a collaborative team, we’d love to hear from you.

The salary range for this position is $98,000 - $105,000

Responsibilities include but are not limited to:

• Oversees shop facilities and service operations by ensuring operational requirements are met by supervising, coordinating and scheduling the activities of trades people. Prepares service quotes for both internal and external customers.
• Supervisory Responsibilities include supporting and developing staff by providing or arranging training on assigned tasks and tracking their training. Review schedules to ensure trades people are allocated correctly and each department has the support they require.
• Customer Service is provided by assisting customers with service information and resolving service problems by providing solutions and following up to ensure resolution. Serves as a back up to the Service Manager with the customer.

Qualifications:

The ideal candidate will have a minimum of 5 years’ experience as a Heavy Equipment Technician, Journeyperson and at least 3 years of experience in a lead or supervisory role within an industrial environment. Additional qualifications include:

• Proven experience in the maintenance and repair of construction/mining equipment.
• Strong communication skills both written and verbally.
• Strong knowledge of safety regulations, protocols, and best practices.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Demonstrated ability to lead through change and influence outcomes.
• Valid Class 5 driver’s licence.

At SMS Equipment, we believe that the right partnership makes everything possible. We are committed to providing our team with the resources, support, and opportunities needed to succeed and grow. Safety is one of our core values—we care for each other without exception. Our ideal candidate is intrinsically motivated and committed to making safe choices in every task. Together, we create endless possibilities for your career.

Here’s what you can expect:

• Competitive Compensation – Salaries that reflect your skills and experience, with opportunities for incentives.
• Comprehensive Benefits – Extended health, dental and vision coverage to support your well-being.
• Retirement Savings – Employer-matched RRSP contributions to help you plan for the future.
• Career Development – Training, mentorship, and advancement opportunities to support your professional growth.
• Employee Wellness – Programs and resources to promote a healthy work-life balance.
• World-Class Equipment – The opportunity to work with industry-leading Komatsu machinery and technology.

This position is safety sensitive. Below are the current requirements that all candidates need to be able to complete to gain access to their worksite:

• Drug and Alcohol Check
• Reference Check
• Drivers Abstract

This posting is for an existing vacancy within SMS Equipment. Applications will be accepted until a suitable candidate is hired.

We thank all applicants for their interest, however only those selected for interview will be contacted.