Beauty Advisor - Jo Malone

Holt Renfrew offers you an inspiring, fashion-driven environment with opportunities to learn and grow. From our incredible partnerships with iconic luxury brands, to our commitments to corporate social responsibility, you will be inspired every day.

A job at Holt Renfrew offers a competitive total compensation, a generous employee discount, pension, and health & dental benefits, tuition assistance, and continuous learning and development.

Beauty Advisor - Jo Malone

The Beauty Advisor is responsible for developing deep, long lasting relationships with customers that lead to an increase in sales, service, and loyalty. Beauty Advisor compensation is commission-based and is directly tied to sales volume results.

Specific responsibilities include (but are not limited to) the following:

· Consistently deliver extraordinary service to all customers

· Exceed all sales and service personal goals and targets

· Exceed all sales and service brand goals and targets

· Build a loyal personal client base by constantly acquiring new customers, developing existing clients, and retaining loyal clients

· Share expert level of product knowledge with entire store selling team

· Maintain solid relationships with buyer, vendor, and selling manager

· Drive brand sales by identifying key marketing opportunities, event execution, assortment recommendations, etc.; communicate suggestions to store management on a routine basis

· Attend all educational sessions offered including product knowledge, vendor, and Holt Renfrew seminars

· Perform floor recovery, visual merchandising, price change, and related sales support tasks

· Communicate regularly with personal clients through phone, mail, and electronic methods regarding in-store events, merchandise requests, sales follow-up, birthdays, etc

· Resolve all customer service issues and partner with selling management on any issues outside of guidelines

· Perform other duties, as assigned

· Ensure compliance with privacy policies, regulations, and cyber security measures.

The ideal candidate:

· High school diploma

· Proven ability to exceed sales targets

· Highly collaborative; working with and through others in a team-oriented environment

· Able to work in a fast-paced environment that requires a high degree of multi-tasking with minimal supervision

· Able to work a flexible work schedule based on the needs of the customer that includes nights, weekends, and holidays

· Minimum of two or more years experience in a commission-based sales environment

· Make-up artistry or aesthetics certificate may be required for certain brands

· Prior retail sales experience in a luxury environment preferred

The measures of success:

· Contribution to financial objectives

· Individual objectives linked to the achievement of department goals

· Feedback from internal and external clients

Holt Renfrew is an equal opportunity employer committed to fostering a diverse and inclusive workplace. Our future success depends on the perspectives and contributions of all our employees -- their diverse backgrounds, abilities and experiences make our business stronger. If you are contacted for a job opportunity and require accommodation, please email careers@holtrenfrew.com and let us know so we can ensure you have an accessible candidate experience throughout the recruitment process. All requests are confidential and used only to meet candidate needs.