Casual Concierge

Job Title: Concierge

Location: Toronto, Ontario

Business Unit: Minto Properties Inc.

Why join Minto?

We are an award-winning, fully integrated real estate company - proudly creating better places for people to live, work and play for over 60 years. With expertise in home building, construction and property and investment management, we've built over 85,000 new homes, manage 15,000 multi-residential units and carry 2.7 million square feet of commercial space. Our investment management portfolio spans $2.9 billion in assets.

Our business is comprised of four divisions with operations in major cities spanning across Canada and the United States. As we continue to evolve and grow, we believe in hiring the best people who are as committed to creating incredible experiences for our customers as we are. We offer incredible benefits and career growth for our employees including a competitive total rewards package, Minto Learning Centre courses, tuition reimbursement, and flexible summer hours in many locations and much more. Join us to find out how you can be a part of it all!

The Opportunity:

The Concierge is responsible for delivering and coordinating guest services in order to provide high quality customer service and satisfaction.

What you'll be responsible for day to day:

• Greets, acknowledge and welcome arriving and departing guests;
• Demonstrates good listening skills, asks questions to clarify;
• Screens and coordinates access for visitors, contract and service people;
• Maintains up to date and accurate information on current events, local services and attractions;
• Receives and coordinates deliveries for guests;
• Books meeting rooms when required;
• Maintains coffee station in lobby;
• Assists in parking and retrieving cars;
• Assists guests with luggage, parcels etc.;
• Accepts laundry valet and delivers it to guest;
• Monitors all video, alarm and communication systems;
• Monitors premises to ensure building is safe and secure;
• Performs and carries out emergency procedures as required;
• Verifies all visitors prior to entrance;
• Monitors traffic outside of building, entrance and garage ;
• Maintains log books of activities, maintenance requests, problems and key distribution;
• Ensures front desk/work area is neat and tidy at all times;
• Reports complaints and service breakdowns;
• Reports all guest comments and suggestions;
• Ensures Minto Customer Service Standards are implemented at all times;
• Keeps immediate manager aware of any difficult issues;
• Other duties within the scope, spirit and purpose of the job, as requested by management.

Who we're looking for:

Education: High School is an asset.

Experience: A minimum of one to two (1-2) years of work experience is required.

Specialized Skills, Knowledge and Abilities:

· Bilingualism is an asset

· Effective Communication skills- listening, written and verbal

· Customer Service oriented

· Collaborative and Team Player

· Microsoft Office (Word, Excel and PowerPoint), Outlook

· Problem Solving skills

· Good Judgment

· Interpersonal skills

· Initiative and creative

· Attention to detail

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.

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