Franchise Business Partner, Popeyes Louisiana Kitchen

Restaurant Brands International is looking for a Sr. Manager, Franchise Business Partner (FBP) to join our Popeyes Canada Team based in Toronto, ON. The Franchise Business Partner acts as the business partner and RBI company liaison for the franchisees in Canada. The FBP is the main point of contact between the brand and the franchisees and is responsible to support franchisees for anything related to their restaurant business. In partnership, they work to understand areas of opportunities in sales, traffic, operations, profitability, restaurant image, and growth and help identify improvement plans and recommendations to be able to drive results. The FBP will spend time with franchisees and their above restaurant leaders in market and in restaurants, developing deep knowledge of the franchisees' business and action planning alongside them to increase the success of their businesses and a positive presence of the Popeyes® brand. The FBP will support investment-oriented aspects of the franchisees' business, including development, growth, remodeling, and equipment investments. Reporting to the General Manager, PLK Canada the Franchise Business Partner directly oversees a team of Managers of Franchise Performance.

Roles and Responsibilities:

• Leads the progress of the Popeyes brand in the territory
• Responsible for developing deep understanding of the franchisees' businesses and markets, and genuine relationships with franchisees as well as strategy for territory with regards to operations, development, and franchising.
• Works with internal partners (operations, finance, marketing, technology, and development) to implement business initiatives that drive business growth
• Responsible for contributing to the improvement of the guest experience in Popeyes restaurants in the market, as measured by operations metrics including Guest Satisfaction, Brand Standards & Food Safety Evaluations, and Speed of Service.
• Consults with Franchisees and their teams on business performance and providing tactics for improvement.
• Influences Franchisees to implement brand initiatives and build relationships.
• Responsible for partnering with franchisees on profitability and their restaurant and business-level P&L.
• Communicating effectively with internal and external parties
• Serves as the brand and company's point of contact for all items related to franchisees and the market for operations, profitability, and growth
• Work with cross functional teams to develop and deploy training and support programs for all levels of the restaurant operation
• Liaise with franchisees to gather ongoing feedback from restaurants and facilitate best-practices throughout the system
• Communicate and present updates on the brands operational strategy and various initiatives to the various stakeholders

Required Skills:

• Bachelor's degree in business or related field
• Knowledge of and experience with franchise businesses, operations, marketing, and development
• 5-7 years of QSR, restaurant, retail, food & beverage, or similar industry expertise to accurately and credibly provide guidance to franchisees and their employees to help make their businesses more successful
• Understanding of the restaurant P&L, including levers to pull and how to drive restaurant profitability
• Strong interpersonal skills to develop and maintain franchisee relationships and influence behavior
• Skilled in oral and written presentations, problem solving, investment/financial competency to understand how to think about return on investment of capital put into new restaurants, remodels, and equipment to drive productive business planning conversations
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, and Outlook)
• Honesty, high integrity, personal accountability, and a passion for the success of the brand, the team, and personal career growth

Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.