Guest Services Representative
About QuadReal Property Group
QuadReal Property Group is a global real estate investment, operating and development company headquartered in Vancouver, British Columbia. Its assets under management total $77.6 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities to invest in equity and debt in both the public and private markets. QuadReal invests directly, via programmatic partnerships and through operating platforms in which it holds an ownership interest.
QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come.
QuadReal: Excellence lives here.
Role Description
The Guest Services Representative will act as the "brand ambassador", enthusiastically promoting the Bayview Village, its' stores, programs, and services. The Guest Services Representative will report to Manager, Guest Services.
This is a permanent, part-time (min. 4 hours/week) position based out of the Bayview Village Shopping Centre.
Responsibilities
- Maintaining a thorough knowledge of the Centre's services; stores, store location and store merchandise; special events and promotional services; etc.
- Responding to incoming requests for information (whether in person, over the telephone or via email) in a professional, positive, knowledgeable, and friendly matter.
- Proactively seeking opportunities to create memorable customer interactions, to assist customers and to provide exceptional service.
- Complying with the roof access, lost and found and wheelchair/stroller sign-out procedures.
- Providing gift wrapping for customers by request.
- Carrying out the day-to-day tasks relative to BV's gift card program including handling cash, credit and Interact payment; reconciling receipts at end of day; etc.
- Hours of work: evenings and weekends.
Experience and Qualifications:
- Experience in position requiring exceptional customer service skills
- Intermediate skills in Microsoft Office (Outlook, Excel and Word)
- Strong organizational, planning and time management skills
- Excellent oral and written communication skills
- Strong attention to detail and problem solving skills
- Ability to prioritize workload and handle competing priorities and deadlines
- Positive and friendly "Customer First" attitude
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QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact.Want to learn about our end-to-end recruitment process? Click this link for a short video that will take you through each step, so you'll know exactly what to expect.