Mgr, Surveillance-gct

Under the general direction of the Director of Surveillance Ontario & Regional Manager for Surveillance, this position is responsible for the overall management of surveillance operations at the site level. Assists with the planning and directing of surveillance operations strategic plans. Develops performance objectives and delivers performance evaluations for direct reports. Implements all new surveillance operations initiatives as directed. Actively participate s in the recruitment and hiring process. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Provides leadership, direction and mentoring to the surveillance operation at the site level; develops performance objectives and delivers performance evaluations for dir ect reports
• Implements surveillance operations strategic plans as directed
• Reviews violations, large cash and cash equivalent transactions, excluded and self-excluded guests and unauthorized access reports; takes appropriate actio n
• Audits systems and processes
• Develops and maintains labor budgets
• Acts as the main point of contact with regulatory bodies on surveillance issues
• Maintains logs and records; stores records securely for evidence purpose s
• Reviews reports on the condition of surveillance facilities and equipment and maintains a preventative maintenance schedule
• Reviews special investigation results or requests and provides recommendations
• Oversees inventories
• Liaises and communicates effectively with all appropriate operational departments
• Develops and cultivates strong working relationships with all stakeholders: guests, regulatory bodies, ownership and team members
• Ensures comp liance with licensing laws, health and safety and other statutory regulations
• Manages other initiatives as required

Education and Qualifications

• High School Diploma; Post-Secondary education in criminol ogy or suitable combination of education and experience an asset
• Minimum 5 years of surveillance and/or security experience; minimum 3 years of supervisory or management experience; gaming experience preferred
• Responsible Liquor S ervice Certification where required
• Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
• Computer literacy in MS Office Smart Srve Certification Required
• A bility to successfully obtain a Gaming License

Work Environment Considerations

• Regular casino environment, secure back office environment, sitting for long periods of time, some exposure to noise and conflict , frequent irregular work hours, visual acuity and attention on screens for long periods of time.