Product Manager, Tim Horton
About Restaurant Brands International:
Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with over $40 billion in annual system-wide sales and over 30,000 restaurants in more than 100 countries. RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
Job Overview:
At RBI, we recognize that our guests no longer only make food decisions based on the food itself, but rather the entire experience surrounding the meal. That experience is becoming increasingly digital. We create innovative products and technologies to deliver digital consumer experiences that enhance guest interactions with our brands.
We are looking for a product manager to be responsible for several key features in the mobile app, website, and other aspects of digital ordering. We are seeking someone with a background in software with experience in requirements management, collaborating with design, engineering, and testing teams, and go-to-market (GTM) activities.
You will be responsible for all aspects of the product lifecycle. This means:
- Managing a product roadmap
- Writing product pitches
- Providing direction and aligning the team
- Identifying and managing risks
- Analyzing product metrics
As a manager, you can really bring people together. You bring clarity to complicated subjects. You are goal-oriented and set clear expectations. You know when to run meetings and how to run them effectively. You are a great communicator and can summarize complex subjects so that they make sense. When you deliver presentations, they are compelling and engaging.
Responsibilities:
- Defining a product roadmap by:
- Reviewing feature requests
- Validating the opportunity and the costs, then creating a pitch
- Prioritizing features based on goals
- Capturing business and technical requirements as user stories and tasks with acceptance criteria
- Moderating discussions with design, development, and QA teams to generate solutions
- Running evaluative user tests to see how well the solution solves the problem
- Prioritizing and re-prioritizing user stories, tasks, and bugs throughout development
- Validating if the solution delivers against acceptance criteria
- Communicating with marketing, operations, legal, and other internal teams on delivery and operation of the solution
- Analyzing product metrics and setting out next steps
Qualifications:
- 3+ years of experience in product management
- 1+ years working with product metrics (NPS, acquisition, engagement, conversion, etc.)
- 1+ years of evaluative user research (surveys, usability, A/B tests, etc.)
- Experience with SCRUM and Agile methodologies
- Bachelor’s degree in a technical or business area is strongly preferred
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.