Reception Agent & Guest Services Coordinator
Location: Downtown Toronto, ON
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Details
Monday to Friday Corporate Schedule
Additional Benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching plan
Job Summary
Reporting to the onsite Compass lead and in collaboration with the onsite Location Lead, the Reception Agent and Guest Services Coordinator will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in downtown Toronto, Ontario.
If you were to come on board as our Reception Agent & Guest Services Coordinator, we'd ask you to do the following for us:
- Provide engaging and anticipative service to all office visitors, with a primary focus on the welcome experience
- Coordinate space reservations and guest registrations from the main reception desk
- Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
- Register and check in clients and visitors as required using internal systems
- Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office meetings and events
- Assist with planning and communicating office meetings and community events as required
- Coordinate with 3rd party vendors relating to systems, maintenance, etc.
- Conduct opening and closing duties
- Support office health and safety duties as required
- Share information about the office, building, surrounding areas, transportation, local attractions and restaurants, and other points of interest
- Other duties as assigned
Think you have what it takes to be our Reception Agent & Guest Services Coordinator? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:
- Degree or working experience in a luxury hospitality environment is considered a strong asset - corporate, restaurant or hotels
- Excellent written and verbal communication skills
- Strong relationship building skills
- Detail oriented with strong analytical skills
- Strong technical skills and ability to quickly learn and operate internal and external systems
- Ability to manage competing priorities and meet frequent deadlines
- Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint, etc.)
- Resourceful learner with an improvement mindset and strong problem-solving abilities
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.