Regional Operations Director
You might not know our name, but you know where we are. That's because Compass Group Canada is part of a global foodservice and support services company that's the 6th largest employer in the world, with 625,000 employees.
You'll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We're in all major cities, at remote work sites and everywhere in between - doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that's at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world's best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It's a winning combination. Join us.
Job Summary
Now, if you were to come on board as one of our Regional Operations Directors, we'd ask you to do the following for us:
- Lead a team providing Corporate Hospitality services (Catering, Concierge and Conference Services)
- Own client relationships ensuring partnership through transparency and excellent communication, creating clients who are champions and advocates.
- Ensure that your teams deliver outstanding guest experiences as defined by our journey mapping process.
- Build an inclusive and supportive team culture that is focused on performance.
- Deliver financial results as per client and Compass budget processes.
- Prioritize health and safety through the proactive execution of safety programs
- Support growth by participating in the sales and retention process.
- Conduct client negotiations, renegotiate unit contract and coordinate documentation of contract changes.
- Ensure adherence to company purchasing programs.
- Ensure consistent and equitable administration of human resources policies, procedures, and guidelines to facilitate effective employee relations and support the preferred employer focus.
- Identify training requirements and develop and coach supervisory and manager associates to meet staffing and succession planning needs, as well as to ensure optimum utilization of associates.
Think you have what it takes to be one of our Regional Operations Directors? We're committed to hiring the best talent for the role. Here's how we'll know you'll be successful in the role.
- 5+ years' related Hospitality experience with a focus in catering, conference and/or concierge services. Hotel or Conference Centre experience is an asset.
- Multi-unit supervisory experience.
- Ability to develop strong business relationships and an open line of communication with clients, colleagues and associates.
- Ability to think Strategically, identify opportunities, develop and execute plans.
- Ability to speak effectively before groups of customers, employees, and clients.
- Proficient with Word, Excel and PowerPoint applications and comfortable learning new applications.
- Ability to write routine reports and correspondence, as well as prepare and present effective PowerPoint presentations.
- Ability to understand, analyze and improve financial results within the region and within the reporting units.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.