Security Supervisor (In-house)

About Metro Toronto Convention Centre

Widely recognized as top-of-class by meeting and event organizers around the world, the Metro Toronto Convention Centre (MTCC) has hosted over 22,000 events in our four-decade history. We are proud to support the local tourism industry as one of North America's leading convention centres, having added more than eight billion dollars in direct spending economic impact to our community. MTCC is a Crown Corporation of the Province of Ontario and is proudly governed and led by an executive management team and an independent board of directors comprised of senior private sector business leaders.

The Metro Toronto Convention Centre prides itself on its professionalism and dedication to making every event it hosts memorable for its customers and guests alike.

For a behind the scenes look at how our team helps our customers create successful events, visit our Instagram page:

@lifeatmtcc

A full time Security Supervisor position has become available in the Security Department for candidates with previous experience in Security. The ideal candidate will supervise employees engaged in providing security services including monitoring of internal building, parking garage and loading docks as well as provide ongoing communication for contractors and guests in order to maximize efficiency for building operations. The Supervisor will assist the security management team in enforcing security and company policy and procedures as well as assisting the management team in maintaining the security systems in place (Ccure 9000, Avigilon, Key Watch, PPM).

Job Description

Employee Relations:

• Coaches, mentors and provides training for all security guards and Lead Hands
• Preparing working schedules, process payroll and approve overtime, shift changes, time off etc.
• Administers progressive disciplinary action when necessary
• Coordinates security services with other departments and clients
• Maintains effective working relationships with all internal and external customers
• Assists the Security Management team in the achievement of goals and objectives directly or through the security team

Policies and Procedures:

• Assists the management team with the development of policies and interprets and ensures consistent application of security policies and procedures
• Documents and implements work methods, policies and procedures
• Assists the management team in the enforcement of company policies
• Must be able to balance security need and client expectations

Skills:

• Must be reliable, available, of sound character and be able to work in a team environment or independently
• Must be physically fit and able to stand, sit or walk for extended periods
• Ability to handle multiple situations and use sound judgment to handle emergency situations
• Must be knowledgeable and able to assist in maintain various systems including but not limited to CCTV , Access Control, Incident Management, intercom systems, fire and life safety systems, control room systems
• Must be able to provide coaching, training, and update Manager on new trainees progress
• Organizational and multitasking skills is a must
• Ability to work in a fast-paced environment and handle stressful situations
• Ability to write and compile detailed reports on computer software in a timely manner
• Previous security experience in hospitality or large event venue would be an asset
• Police Foundations, Community Justice Services or Law Enforcement Diploma would be an asset

Job Requirements

Education: Completion of a Community College Diploma

Experience: 2-4 years of work experience with knowledge of Arrest Authorities, Fire Code, Trespass to Property Act, Fire Systems, Access Control Systems, CCTV Systems, Dispatch and Report Writing Systems, and computer applications including Microsoft Word, Excel, Outlook and EBMS. Must possess skills in crowd management, event security, leadership, interpersonal relations, organizational, communication, team building and customer services. Demonstrated ability to respond effectively and efficiently to emergency situations, coach and motivate people, apply flexibility with external contractors while representing and maintaining interests of the company.

Interested applicants are asked to submit their application online no later than:

September 27, 2024

Please note: The Metro Toronto Convention Centre is proud to provide employment accommodation during the recruitment process. During any stage of the recruitment process, applicants have the right to request accommodation.