Server, Td Front Borealis

Job Summary

How you will make an impact:
You will be responsible for delivering and serving food and beverages at scheduled functions.

As a Server, you will:

• Provides exceptional customer service to each guest.
• Responsible for completing meal service including setting up buffets, serving plates of food, clearing empty dishes, and serving drinks including alcoholic beverages.
• Completes assigned side duties as required.
• Maintains sanitation standards in the preparation, service and dining room facilities.
• We encourage all associates to accept leadership responsibilities. You have the power to make a difference to all guests. Our primary objective is to make sure our guests have a great experience with us at Compass Group Canada by providing exceptional service and quality. Please follow all of the 7 Essentials of Customer Service Excellence as directed by CGC and your Management team in addition to bringing the required skills for the position.
• Carefully prepares beverages according to customer specifications, including coffee, tea, and alcoholic beverages.
• Sets up buffets and food displays according to BEO requirements.
• Serves guests during all meal periods.
• Completes assigned side duties in a timely and efficient manner; side duties may include but are not limited to: polishing silverware, polishing glassware, organizing linen rooms, assisting with room sets as required, counting inventory of smallwares.
• Delivers food to buffets or meeting rooms as required by BEOs.
• Follows standard portioning of alcoholic beverages and uses SmartServe policies to prevent the over-serving of guests.
• Follows all Optimum Service Training techniques to ensure exceptional customer service during all events.
• Acts with purpose and intention - uses effective time management skills.
• Interacts with customers and resolves customer complaints politely and promptly.
• Maintains pantry par levels and follows proper procedures for restocking and reporting consumption.
• Checks all items for expiration weekly and removes items past their best before date; follows FIFO and FEFO procedures.
• Completes fridge/freezer temperature checks and other HSQA logs as assigned by supervisor.
• Replenishes non-alcoholic beverages and general supplies while maintaining cleanliness of service areas.
• Must interact with co-workers to ensure compliance with company service standards, and company inventory and cash control procedures.
• Follows all uniform and jewelry policies.
• Must always follow all health and safety and quality assurance company policies.
• Must complete 24/7 training within one week of start date, and annually thereafter

About you:

• You must have a valid Food Handler Certificate or provincial equivalent and Responsible Beverage Service Certificate for the province in which you are applying
• Minimum 1 year experience in a similar environment
• Valid driver's license may be required
• Able to accurately read event orders and organize deliveries for the day
• Ability to remain calm under pressure while working in a fast-paced environment
• Strong oral and written communication skills
• Extremely well organized and efficient; able to multi-task
• Good attention to detail
• Physical ability to carry out the duties of the position