Shft Mgr, Front Office-gct

Under the direct supervision of the Manager, Front Office, this position is responsible for the day-to-day operations of the Front Office including, reservation and the switchboard. This position will help train team members, deliver quality customer service and resolve guest issues. Direct team members to successfully execute all front office operations, including guest arrival and departure procedures. Ensures adherence to the Company's policies and procedures, motivates and leads by example and supports Great Canadian's learning environment while establishing a safe and welcoming work environment for all team members.

Key Accountabilities

• Assists the Manager, Front Office in all aspects of the department and ensure service standards are followed.
• Ensures the safety of guest and team members with a thorough understanding of emergency procedures
• Assists in developing Performance Objectives and delivering Performance Evaluations
• Consistently provides professional, friendly and engaging service to our guests
• Liaises and communicates effectively with all appropriate operational departments
• Communicates all information for the respective shift and areas of operation, through pre-shift logs, emails and departmental meetings
• Ensures compliance with licensing laws, health and safety and other statutory regulations
• Performs other duties as assigned or directed

Education and Qualifications

• Exceptional interpersonal and communication skills
• Minimum of 1-year hotel front desk experience with Supervisory experience being an asset
• Experience using Opera/Micros system
• Ability to handle multiple tasks and projects at one time.
• Literacy in MS Office; Opera an asst
• Bilingual (English/French) is an asset but not required

Work Environment Considerations

• Work within a 24/7 operation with ability to work flexible hours when required (days, evenings, nights, weekends and holidays)
• Willing to submit to a criminal record check with results acceptable to our organization, standards and position

Great Canadian Entertainment is committed to diversity, equity and inclusion and we welcome all qualified applicants to apply to join our team of unique contributors. We accommodate people with disabilities throughout the recruitment and selection process and applicants are encouraged to advise Human Resources in advance if an accommodation is required. We thank all applicants for their interest and will contact those qualified to continue in the recruitment process.