Spa Sales Associate - Dan Leckie Way
The Spa Sales Associate plays a vital role in providing exceptional customer service and support within the spa environment. This position involves assisting clients with their needs, maintaining a serene atmosphere, and ensuring that all spa services are delivered to the highest standards. The ideal candidate will be passionate about wellness and beauty, with a strong commitment to enhancing the client experience.
- Greet clients warmly and provide them with information about spa services and treatments.
- Assist clients in scheduling appointments and managing their bookings and processing of payments
- Business growth (promotion of membership sales, services, products)
- Maintain cleanliness and organization of the spa area, including treatment rooms and common spaces.
- Prepare treatment rooms for services, ensuring all necessary supplies are stocked and ready.
- Provide support to therapists and estheticians during treatments as needed.
- Handle client inquiries and concerns professionally, ensuring a positive experience.
- Promote spa products and services to enhance client satisfaction and retention.
- Stay informed about industry trends and new treatments to provide accurate information to clients.
- Monitoring and handling of requests/queries via media tools, email, website
- High School diploma or equivalency, college/university will be an asset
- Minimum of 1-2 years customer service, sales experience
- Previous experience in a customer service role is preferred, ideally within a spa or wellness setting.
- Strong interpersonal skills with the ability to communicate effectively with clients and team members.
- Desire to pursue a high level of customer service
- Ability to organize and set work priorities
- Ability to work both independently and collaboratively
- Ability to exercise a high level of tact, diplomacy, professionalism and confidentiality
- Ability to work in a fast-paced environment while maintaining attention to detail
- Flexibility to work various shifts, including weekends and holidays as required
- Basic knowledge of spa treatments and products is a plus but not mandatory
Hand & Stone is dedicated to providing quality client-centered care. We understand that our clients receive the best client-centered care when our employees are well cared for in return. That's why It Makes a Difference Who You Work For!
I acknowledge that I am applying for employment with an independently owned and operated Hand & Stone franchisee, a separate company and employer from H&S Massage Spa Canada Corporation and any of its affiliates or subsidiaries. I understand that each independent franchisee is solely responsible for all decisions relating to employees including and without limitation hiring and termination, benefits, compensation, day to day activities, and terms or conditions of employment. Any questions about my application or the hiring process must be directed to the locally owned and operated Hand & Stone franchisee.