Specialist, Event Technology

At McCarthy Tétrault, we offer challenging and rewarding career opportunities and are delighted to have been selected for the eleventh consecutive year in 2023 as one of Canada's Top 100 Employers and one of Canada's Best Diversity Employers. Our culture is built on professional excellence, collaboration, innovation, thought leadership and entrepreneurialism. We embrace inclusion in all its forms and we provide the tools and opportunities to help our people develop to their full potential.

This position is based out of Toronto. McCarthy Tétrault employees benefit from a hybrid work environment.

As an Event Technology Specialist, you will be:

• Inspecting and maintaining the boardrooms, AV equipment and supplies on the conference floor on a daily basis.
• Scheduling, setting up and testing the boardrooms for meetings as required with laptop, desktop, video conference, Skype for Business, WebEx, presentations and/or other requirements.
• The primary point of contact for online meeting technology recommendations, such as Teams, Skype for Business, WebEx, Zoom, CMS, etc.
• Assisting with the connection to video conferences on practice floors (lower VCs).
• Managing desktops and laptops used on the conference floor.
• Assisting guests with connection to guest network on the conference floor.
• Providing internal users with loaner equipment and assisting with connectivity to the internal network.
• Providing ad hoc "how to" training for the user community and clients.
• Troubleshooting and resolving technical, video and/or audio issues which occur during testing or meetings and liaising with internal technical teams and/or third party vendors as necessary.
• Assisting other departments with the format, logistics and dress rehearsals for firm-wide and local meetings and client events, including coordination with AV Technicians in other offices.
• Managing, basic editing and publishing of conference recordings as requested.
• Working with third party vendors and other AV Technicians to design and document firm-wide standards, policies and procedures for managing conference floor technologies and delivering client services, including setup, operation and testing requirements.
• Working closely with the IT Service Desk to assist with computer imaging, new hire workstation setups and moves.
• Coordinating with Event and executive support teams for equipment pre-checks and quality control of events.

As our ideal candidate, you will distinguish yourself by the following profile:

• Post-secondary education (college diploma or equivalent).
• Technical AV certifications such as Certified Technology Specialist (CTS) would be an asset.
• 5 years working experience with AV technology, ideally in a professional services environment.
• Experience dealing with video setups, troubleshooting and configuration setup. Ability to operate related AV technologies required for the job, i.e. Town Hall events, conference room meetings, video conference based events (sometimes using Telepresence).
• Working knowledge of, and the ability to support devices, including: Windows (XP/7/10), MS Office Suite, Mac OS, network connectivity, Microsoft Teams, Zoom, Webex, etc.
• Positive and professional demeanour.
• Customer-service oriented; proactive in anticipating and resolving problems.
• Ability to work effectively under pressure to meet quick deadlines, while maintaining professional composure.
• Excellent interpersonal skills; ability to effectively communicate across multiple levels of the Firm.
• Accuracy and attention to detail.
• Ability to multi-task a number of events at any one time.
• Ability to operate and troubleshoot most AV equipment and systems.
• Crestron control systems.
• Ability to work effectively in a team environment.
• Availability to work late/evening shifts and weekends, as required.

As a member of the McCarthy team, you will have access to:

• Outstanding benefits from day one, including insurance premiums paid by the Firm and wellness and technology reimbursements.
• Competitive compensation, paid overtime and generous time off, including a day off to volunteer and a day off for your birthday.
• A commitment to professional development and growth opportunities for our people at all levels, supported by a culture that fully embraces and encourages two-way feedback.
• Strong community involvement and a commitment to equity, diversity and inclusion.
• A collaborative, cohesive culture that connects lawyers and business teams through collective purpose.

How to Apply:

External candidates are encouraged to apply online. All Internal applicants must apply directly through our internal careers portal on Espresso.

We thank all applicants for their interest in McCarthy Tétrault; however, only chosen applicants will be contacted. We regret that we are unable to respond to individual inquiries about application status. McCarthy Tétrault is an equal opportunity employer that fosters an inclusive, equitable, and accessible environment. Please notify us if you require accommodation at any time during the recruitment process.