Student Services Coordinator, International Programs

About us:

The Faculty of Arts & Science is the heart of Canada's leading university and one of the most comprehensive and diverse academic divisions in the world. The strength of Arts & Science derives from our combined teaching and research excellence in the humanities, sciences and social sciences across 29 departments, seven colleges and 46 interdisciplinary centres, institutes and programs.

We can only realize our mission with the dedication and excellence of engaged staff and faculty. The diversity of opportunities and perspectives within the Faculty reflect the local and global landscape and the need for curiosity, innovative thinking and collaboration. At Arts & Science, we take pride in our legacy of innovation and discovery that has changed the way we think about the world.

Opened in 1962, New College has a long-standing commitment to social justice, and to supporting its diverse body of 6000+ undergraduate students to excel intellectually and to engage in the wider community. New College prioritizes personal attention to students, innovative interdisciplinary programs, links with professional faculties, career mentorship, and community outreach initiatives. The College has built a rich learning community for students including academic support, amenities for studying and social interaction, and opportunities for co-curricular and community engagement. The College offers a spirited and challenging environment for students to have the opportunity to broaden their experience, create life plans, and meet others from different fields. New College is a friendly, welcoming and informal community that places a high priority on student support services and encourages diversity. For more information on New College, see http://www.newcollege.utoronto.ca.

Your opportunity:

Working under the direction of the Director, Administration and the Assistant Directors, International Programs, the Student Services Coordinator supports the planning and implementation of a wide range of programs designed to promote the active engagement of students (high school and undergraduate) in the International Programs Office at New College. The Student Services Coordinator works closely with the Student Services Assistants to promote community development, academic success and personal growth of students. The incumbent will also be responsible for the day-to-day coordination of camp activities to support the efficient and effective delivery of the continuum of camp programming and staffing (casual camp counsellors) to ensure effective and consistent delivery of programs as well as the annual evaluation of the programming. The incumbent will provide excellent customer service and ensure an inclusive and safe environment for the camp counsellors and camp participants.

As a member of the New College International Programs Office, the Student Services Coordinator, International Programs, will be committed to an equity that recognizes, supports, and responds to the diverse histories, lived and marginalized experiences of international students and many communities.

Your responsibilities will include:

• Conceptualizing, organizing and executing program activities
• Determining logistical details and activities for events and/or programming
• Fostering cooperative working relationships with a wide variety of internal and external contacts
• Assessing and revising processes that support administrative activities and objectives
• Conducting post-event evaluation, analysis and recommendations for changes
• Advising student groups on the development of clubs and societies
• Directing the activities of casual staff
• Directing the activities of a single ongoing staff-appointed employee

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent education and experience.
• Minimum two years of recent and related experience administering student life activities to support international language learners, preferably in a post-secondary education institution.
• Experience with student-focused event planning, promotion, and execution.; Experience supporting the development of co-curricular activities and administering leadership and mentorship programs.
• Experience working with and providing support to high school-aged, university-aged, and mature international students.
• Demonstrated skills and ability to provide effective guidance and advice to students, student leaders and organizations in a responsive, empathetic, thoughtful, and discreet manner.
• Demonstrated time-management skills with the ability to effectively prioritize, multi-task and organize work, and meet tight deadlines while able to pay attention to detail.; Demonstrated strong student and client service orientation and experience fostering equity, diversity and inclusion ina language-learning environment.
• Excellent oral and written communication, presentation, and interpersonal skills.
• Experience writing content for and maintaining websites, and updating information on social media platforms (e.g. Facebook, Twitter, Instagram, etc.)
• Experience using StarRez to place students into residence; making reservations, group bookings, and room changes.
• Advanced skills with Microsoft Office (e.g. Word, Excel, PowerPoint, Outlook).; Experience recording and collecting data, and producing standard reports.

Assets (Nonessential):

• Professional working proficiency in a different language or languages other than English.
• Knowledge and/or experience of New College and its programs.
• Knowledge and/or experience with policies and procedures at the Faculty of Arts and Science.
• Experience with summer camps, ESL learning, and enrichment programs.

To be successful in this role you will be:

• Approachable
• Efficient
• Multi-tasker
• Patient
• Problem solver
• Resourceful

This role is currently eligible for a hybrid work arrangement from October to March, pursuant to University policies and guidelines, including but not limited to the University of Toronto's Alternative Work Arrangements Guideline.

Closing Date: 02/06/2025, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 10 -- $70,844. with an annual step progression to a maximum of $90,595. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Student Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.