Workplace Operations Manager (ON-site)
About the role
At Shopify, our offices serve as vibrant hubs for connection, collaboration and getting shit done. These spaces host teams from various locations for multi-day team meetings, known as bursts, special events, and also cater to local Shopifolk who prefer an onsite work environment. As a Workplace Operations Manager, you will play a crucial role in overseeing the overall operations of the office, ensuring it remains a welcoming, functional, and efficiently managed space where team members can be productive, build new connections, and attend world-class events.
Key Responsibilities:
Operational Leadership: Act as the primary leader and point of contact for everything happening at the office. You will manage daily operations, oversee event setups, and ensure a seamless experience for all users.
Stakeholder Engagement: Serve as the main liaison for internal and external stakeholders including Facilities, Health & Safety, Shopify merchants, technical teams, and executives. Your role will be crucial in integrating their needs and ensuring smooth operations.
Team Management: Lead both in-house and vendor operational teams. Organize and conduct weekly operational and event review meetings to ensure all stakeholders are aligned and prepared.
Continuous Improvement: Constantly seek opportunities to enhance the user experience. This includes regular audits of the office, ongoing analysis of service levels, and implementing improvements based on feedback and trends.
Event Management: Take charge during events as the primary onsite contact. Coordinate with internal stakeholders for major events and ensure high standards are met in every aspect, from conference setups to accommodations and technical support.
Community Building: Create 'Surprise & Delight' moments to foster connections among Shopifolk and enhance the community feel of the office.
What You Need to Apply / Qualifications:
Proven experience in workplace or office management, within a dynamic and fast-paced environment.
Exceptional interpersonal and customer service skills; ability to engage effectively with executives and senior leadership.
Ability to thrive in uncertainty, resolve ambiguity and think quickly on your feet.
Strong background in the hospitality sector, with meticulous attention to detail.
Robust experience in event management, capable of organizing multiple functions simultaneously, and engaging with groups of various sizes.
Leadership skills to manage operational teams and vendor relationships effectively.
Familiarity with Google Suite, Slack, and Apple products.
Experience building systems and processes to enhance operational efficiencies.
Excellent communication skills in English, both written and verbal.