Experience Coordinator

Job Summary

Now, if you were to come on board as a Experience Coordinator, we'd ask you to do the following for us:

• Onsite daily at Waterloo King (7:30am-3:30pm), responsible food and beverage services, wayfinding, safety planning and post-event reporting for 4th Floor meetings.
• Ensuring a smooth experience for all employees and guests, coaching on space use and offering tours. Supporting our Future of Work programs, coordinating hospitality and experiences, and educating and tracking space usage as well as making recommendations for improvements. Helping to ensure the security and organization of the office environment. Collaborating with the Workplace Solutions team to ensure high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise.
• Onsite coordination of 4th floor food and beverage programs, working closely with onsite vendors and stakeholders, and making recommendations for service improvements.
• Support of site inventory management, maintaining organization and operational resource systems and participating in verification processes. Working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated.
• Completing multiple furniture reset floor walks daily, logging service tickets and coordinating follow ups.
• Support and review of the Waterloo E&EX shared inbox.
• Health and Safety representative, Fire Warden and able to provide onsite First Aid.
• Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events.

Think you have what it takes to be our Experience Coordinator? We're committed to hiring the best talent for the role. Here's how we'll know you are the best fit:

• You have 2+ years of experience in customer service or hospitality environments,
• You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy.
• You regularly show initiative and drive, as a self-starter you're confident in your ability to get the job done.
• You have an excellent track record in fast paced, deadline driven, high-volume and live production environments.
• You have strong technological abilities including Excel and expertise in the MS Office Suite, and the ability to adapt to learn a wide range of databases/CRM systems and web/virtual event platforms.
• You build strong business relationships with stakeholders, vendors, staff, and team members; you've got a strong ability to negotiate and resolve issues smoothly and effectively.