Food Service Supervisor

The University Health Network, where "above all else the needs of patients come first", encompasses Toronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of "Transforming lives and communities through excellence in care, discovery and learning", the University Health Network (UHN), Canada's largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Union: Non-Union
Site: West Park Healthcare Centre
Department: Food Services
Reports to: Manager, Food Services
Hours: Weekdays & Alternating Weekends - Various Shifts Including 5:45am - 1:45pm, 7:00am - 3:00pm, 11:30am - 7:30pm
Status: Temporary Part-Time (15 months)
Closing Date: September 19, 2024

Position Summary

The Food Service Supervisor is responsible for ensuring that patient meal services are prepared, prethermalized and delivered in an efficient, safe, timely, and cost effective manner.

Duties

• Ensure adequate staff resources are scheduled by reviewing staffing requirements and assigning employees according to their job training. Ensure last minute replacement staff are arranged for employee absences by following established procedures.
• Supervise staff in various activities such as food portioning for belt lines, dish room, food service work on unit and delivery of meals and nourishments. Provide ongoing feedback on staff performance both formally through appraisals and informally during daily supervision. Conduct employee investigations, and document/initiate disciplinary action as deemed necessary. Address attendance management with staff and ensure compliance with Centre policies.
• Accountable for belt line output by checking trays are accurate to specified diet order, portioning is correct, checking temperatures (audits), authorizing appropriate substitutions and alerting diet office of any patient menu concerns. This includes ensuring cold production begins and ends on schedule.
• Visit patients and/or their families to ensure their understanding of and satisfaction with meal services by explaining menu process, determining allergies, identifying like and dislikes, religious preferences and advising how to contact the service should the need arise.
• Communicate with nursing staff on patient related issues or operational requirements
• Review and analyze production and tally sheets by comparing production to actual menu selections (tally count). Distribute reports on water jug delivery, nourishment delivery, and supplements.
• Participate in Quality Control and Quality Assurance programs as needed according to Departmental Policies and Procedures.
• Ongoing development of staff, i.e. orientation of new staff and retraining of existing staff.
• An employee's disciplinary and attendance record will be reviewed as part of the assessment of qualifications

• Community College Diploma (Food Service Supervisor) required
• Canadian Food Handler's Certification upon hire and recertify this credential every five years required
• Canadian Society of Nutritional Management
• Ontario Society of Nutritional Management
• 2-3 years related supervisory experience in an unionized environment
• Strong problem solving skills
• Ability to effectively manage and resolve conflict
• Basic computer skills
• Strong interpersonal, organizational and communication skills
• Ability to work a flexible schedule including weekends
• Knowledge of Computrition software preferred

Why join UHN?

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/)
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.